Operations Manager

GORILLA PROPERTY SERVICES Job Description- Operations Manager

Core Responsibilities: The Operations Manager is responsible for the day-to-day operation of the business, with focus on turning quotes into scheduled, completed, and paid jobs. This role manages the workflow from the moment a lead becomes a customer through job completion and invoicing, and serves as a primary point of contact for customers and field crews. The ideal candidate is highly organized, comfortable moving between the office and the field, and able to keep multiple jobs, crews, and customers performing simultaneously while developing relationships and achieving performance standards of the business.

Key Responsibilities:

• Oversee daily operations and ensure jobs are completed on schedule, to quality standards, and within budget.
• Schedule jobs and coordinate crews, equipment, and materials for efficient routing and daily throughput.
• Prepare and deliver accurate quotes and estimates for prospective customers. Invoice customers promptly, track receivables, and follow up on outstanding payments.
• Serve as the main point of contact for customers — answering questions, resolving issues, and ensuring a high standard of service.
• Support sales and new customer acquisition — following up on leads, converting quotes into booked jobs, and identifying upsell and repeat-business opportunities.
• Manage and support field crews, including day-to-day direction, quality control, and on-site problem solving.
• Maintain job records, schedules, and customer information in company systems and software.
• Monitor job costs, labor, and materials to protect margins and flag issues to the owner.
• Support hiring, onboarding, and training of field staff as the business grows.
• Ensure compliance with safety practices and franchise operating standards.

Qualifications

Required:

• High school diploma or equivalent (minimum).
• Minimum of two (2) years of experience in a related or relevant field (e.g., operations, service/trades, scheduling, dispatch, or field management).
• Strong organizational and time-management skills with the ability to manage multiple jobs simultaneously.
• Clear, professional communication skills with customers and staff.
• Comfortable using scheduling, invoicing, and general office software.
• Valid driver’s license and reliable transportation.

Preferred:

• College degree.
• Prior experience in property services, home services, or a trades-related industry.
• Experience managing crews or teams.
• Familiarity with quoting/estimating and basic bookkeeping or accounts receivable.

Skills & Attributes

• Detail-oriented and dependable, with strong follow-through.
• Customer-focused and calm under pressure.
• Able to lead and motivate a team.
• Problem-solver who takes ownership of outcomes.

Physical & Work Requirements

• Ability to work both in an office setting and at job sites.
• Occasional lifting and mobility as needed to inspect job sites and equipment.
• Availability during core business hours; some flexibility for scheduling and customer needs.

This job description is intended to describe the general nature of the role and is not an exhaustive list of duties. Responsibilities may change based on business needs.

Gorilla Property Services is an exterior cleaning and maintenance company serving commercial, industrial, multifamily, and residential properties across the Morgantown, Fairmont, Clarksburg, Bridgeport WV and Uniontown PA regions. We're the "one call" that property and facility managers rely on to keep their buildings clean, safe, and protected — pressure washing, soft washing, window and gutter cleaning, graffiti removal, dryer vent cleaning, and holiday light installation, plus snow removal through the winter.

We're a locally owned and operated business backed by a national brand — the energy and ownership of a ground-floor team, with the systems, training, and support of an established company behind it. Our core cleaning season runs spring through fall; we extend the calendar into winter with snow removal and holiday light installation (temporary and permanent), so there's meaningful work across more of the year than a typical seasonal outfit — and a business built to grow.

We run on Gorilla Pro, our field-management platform, so scheduling, job tracking, photos, and customer updates are handled cleanly from the field instead of buried in paperwork. That lets our people focus on doing excellent work and taking care of customers.

We're building a team of people who take pride in their work, own their outcomes, and want to grow as the business grows. We're launching now, which means the people who help build this from the ground up are first in line for the leadership roles that come as we add territories.