Program Operations Manager

Job Summary
The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Supervisory Responsibilities

· Participate in the hiring, training, and development of departmental managers

· Organize, oversee, and support departmental workflows and schedules

· Conduct timely and constructive performance evaluations

· Address employee discipline and terminations in accordance with company policy

· Implement the CEO’s vision and strategic objectives at an operational level

· Lead, mentor, and train the management team

· Develop strategies for recruiting, training, and retaining high-performing staff

Key Duties and Responsibilities

· Establish and monitor quantitative and qualitative performance metrics (KPIs)

· Analyze and improve business processes and operational procedures

· Implement policies and procedures to improve daily operations

· Ensure safe, adequate, and compliant work environments

· Oversee multiple departments and ensure alignment with CEO-established goals

· Communicate new directives, policies, and procedures clearly to leadership and staff

· Improve customer satisfaction through operational enhancements

· Coordinate efforts across business office, clinical, and case management teams

· Promote a positive organizational image internally and externally

· Manage operational budgets and ensure fiscal accountability

· Collaborate with leadership to ensure smooth workflows and alignment

· Strong understanding of business, finance, and operational practices

· Excellent verbal, written, and interpersonal communication skills

· Proven leadership, diplomacy, and people-management abilities

· Strong analytical, decision-making, and problem-solving skills

· Highly organized with strong attention to detail

· Proficiency in Microsoft Office Suite and operational software

· Experience with databases and project management tools

· Tech-savvy, with comfort using digital tools and emerging technologies

· Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred

· Minimum of 3–5 years of operations or division leadership experience

· Experience managing processes, workflows, and cross functional teams

· Experience in a fast growing or high change environment preferred

· Strong project management experience

· Demonstrated ability to lead teams and drive results

· Experience interpreting financial data and managing budgets

· Prolonged periods of sitting and working on a computer or driving in a car

· Regular use of phone, email, and video conferencing tools

· Ability to lift up to 15 pounds as needed