The front desk night audit is the individual primarily responsible for the overnight duties required of a daylight front desk agent. This is a part time, overnight position consisting of the hours between 11PM and 8AM 3 nights a week. Basic duties include:
- Engage with hotel guests by checking in and checking out guests
- Close out the previous day in a timely manner
- Answering calls, understanding the pertinent hotel information to relay to guests accurately and courteously
- Ensuring all departments are closed out appropriately
- Taking guest complaints and communicating the need to the appropriate department or manager
