Hotel Front Desk Clerk

The Hotel Front Desk Clerk plays a crucial role in ensuring a seamless and welcoming experience for all guests. Responsible for managing check-ins, reservations, and billing, this role acts as the primary point of contact for customer inquiries and support. Working within a small team of 1-3 staff and reporting directly to the Front Office Manager, the clerk operates in a dynamic environment with rotating day and night shifts, utilizing property management software to enhance operational efficiency.

Responsibilities

• Conduct guest check-in and check-out processes efficiently
• Manage room reservations and ensure accuracy
• Provide excellent customer service and address guest inquiries
• Handle billing, payments, and maintain accurate financial records
• Answer and direct phone calls professionally
• Assign rooms based on availability and guest preferences

Preferred Qualifications

• 1+ years of experience in hotel front desk operations
• High School Diploma or equivalent