Resident Services Coordinator (Bilingual Preferred)

Resident Service CoordinatorThe Resident Services Coordinator works within the framework of the Executive Office of Aging & Independence (AGE) regulations. Determines program eligibility and provides a consumer centered approach to assessment, service acquisition, reassessment and monitoring of services provided to residents residing in a senior housing complex and neighboring community. Schedule: This is a Local Union 509, full-time, non-exempt (35 hour/week) position. We offer 4-day work week and hybrid (in-person & remote, required 1-2 days in office) work schedule (once training is complete.) No nights or weekends.Compensation: Starting annual salary range is $56,432.56 - $60,793.89. Being bilingual is not a requirement for this role, but we recognize it as an asset and offer an additional 6% bilingual designation for Spanish, Haitian Creole, Russian, Vietnamese, Cantonese or Mandarin.With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!Depending on your role and your hours, we offer:Flexible scheduling (4, 4.5, and 5 day work schedule options)Competitive salariesMedical, Dental, and Vision403b Retirement Plan with agency contribution after 2 years of employment3 weeks accrued Vacation time3 weeks accrued Sick time13 Paid Holidays30 personal hoursAmple free parkingTuition reimbursementEmployee referral bonuses of up to $2,000Job ActivitiesKey activities of the position are below. Additional duties may be assigned as required.Top Key Activities:Assess consumer history, current status, living situation, support system, and if applicable, caregiver's history, and identify unmet needs, which inhibit independent living.Work in collaboration with the Housing personnel and Supportive Housing Team Managers to ensure residents have access to community services and public benefitsIs available and provides information, referrals, service coordination, activity planning, and follow-up to all building residentsCollaborate with contracted provider agencies to coordinate and assign service staff to consumers/residents.Case manages and supports residents and community members based on individual needs and the organization's mission and goals. Provide crisis care management prevention and interventionOther Activities:Assist with housing programmatic tasks Cross collaboration with all departments for best practices Participate in collaborative team model and regular supervision meetings Maintain accurate consumer information in case records, compile and submit required statistics and reportsKey Success Measures:Housing personnel and resident satisfaction State quality metrics Qualifications:A bachelor's degree from an accredited school in Social Work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, or Gerontology plus at least two years of experience in counseling, casework or case management.Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, family and external partnersAbility to maintain confidentiality while working with sensitive information or in sensitive situationsHighly resourceful team player, with the ability to work effectively independently or as a teamDemonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improvedExpertise in the following platforms: Microsoft Office (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom and other web-based applicationsPhysical Requirements of the Job:Ability to lift, push, pull and carry objects weighing up to 25 poundsAbility to climb up and down stairs unassistedAbility to travel to the community to perform visits at clients' homesWork requires regular standing, stooping, and bendingMystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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