Posted August 16, 2026
Customer Tax Exemption Specialist
Robert Half
Orlando, FL, US
Full Time
17.1USD - 19.8USD per hour
Job Description
Job Description
We are looking for a Customer Tax Exemption Specialist to support customers and internal teams by reviewing sales tax exemption documentation and addressing tax-related questions with accuracy and professionalism. This Long-term Contract position is based in Orlando, Florida, and is well suited for someone who enjoys detail-oriented work, clear communication, and delivering reliable service in a structured environment. The role focuses on evaluating submitted certificates, applying appropriate exemptions, and helping resolve account issues by following established procedures.
Responsibilities:
• Examine sales tax exemption certificates for completeness, accuracy, and compliance with established guidelines.
• Communicate with customers to answer questions related to tax exemption status, documentation, and next steps.
• Apply eligible tax exemptions to customer accounts after validating supporting information.
• Investigate discrepancies or missing details in submitted records and work toward timely resolution.
• Maintain organized digital and paper documentation through scanning, copying, and record handling tasks.
• Collaborate with internal teams to ensure tax-related requests are processed correctly and efficiently.
• Follow defined procedures to support consistent handling of customer inquiries and exemption reviews.
• Provide courteous service while managing multiple requests and keeping attention on detail and accuracy.• Prior experience in customer service or administrative support with a strong service mindset.
• Ability to review documents carefully and identify missing, inconsistent, or inaccurate information.
• Clear verbal and written communication skills for assisting customers and explaining requirements.
• Comfortable handling sales tax or tax-related documentation in a process-driven environment.
• Strong organizational skills with the ability to manage records, scanning, and photocopying tasks.
• Capable of resolving routine issues efficiently by following established policies and instructions.
• Proficiency in basic office systems and general computer-based document handling.
Responsibilities:
• Examine sales tax exemption certificates for completeness, accuracy, and compliance with established guidelines.
• Communicate with customers to answer questions related to tax exemption status, documentation, and next steps.
• Apply eligible tax exemptions to customer accounts after validating supporting information.
• Investigate discrepancies or missing details in submitted records and work toward timely resolution.
• Maintain organized digital and paper documentation through scanning, copying, and record handling tasks.
• Collaborate with internal teams to ensure tax-related requests are processed correctly and efficiently.
• Follow defined procedures to support consistent handling of customer inquiries and exemption reviews.
• Provide courteous service while managing multiple requests and keeping attention on detail and accuracy.• Prior experience in customer service or administrative support with a strong service mindset.
• Ability to review documents carefully and identify missing, inconsistent, or inaccurate information.
• Clear verbal and written communication skills for assisting customers and explaining requirements.
• Comfortable handling sales tax or tax-related documentation in a process-driven environment.
• Strong organizational skills with the ability to manage records, scanning, and photocopying tasks.
• Capable of resolving routine issues efficiently by following established policies and instructions.
• Proficiency in basic office systems and general computer-based document handling.
