Customer Service Representative
Job Description
We are looking for a Customer Service Representative to support daily customer interactions and order-related activities at an onsite location in New Jersey. This long-term contract opportunity is ideal for someone who communicates clearly, handles a high volume of calls with confidence, and stays organized while working across multiple systems. The person in this role will help deliver responsive service, accurate order processing, and timely follow-up to both internal and external customers.
Responsibilities:
• Respond to incoming customer calls and provide clear, courteous assistance for questions, requests, and service needs.
• Place outbound calls as needed to gather information, confirm details, and follow up on open customer issues.
• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.
• Address routine service concerns by researching issues, sharing updates, and guiding customers toward resolution.
• Maintain detailed records of customer interactions, order activity, and next steps within the appropriate tools.
• Use Microsoft Office and other business applications to manage communications, track work, and support daily operations.
• Coordinate with internal teams when additional support is needed to resolve account, product, or order-related matters.
• Contribute to a detail-oriented onsite service environment by managing priorities effectively and delivering consistent customer support.
• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage a steady volume of inbound calls while maintaining professionalism and accuracy.
• Experience with order entry and handling customer requests in a fast-paced setting.
• Comfortable making outbound calls for follow-up, clarification, or issue resolution.
• Strong computer proficiency, including working knowledge of Microsoft Office applications. ERP or SAP experience is a must.
• Clear verbal and written communication skills with a customer-focused approach.
• Strong organizational skills and attention to detail when documenting information and processing transactions.
