Technical Manager (Medical Equipment)

Job Description:

The Technical Manager will provide in-house and on-site customer service, training, and support on all medical, hospital and surgical equipment.

Responsibilities:

- Primary responsibilities include supporting Customers and Dealer Network.

Specifically:

- Coordinate with Technical Team Incoming and Outgoing Quality Inspections.

- Support Dealer Network and Customers by helping them to diagnose problems and offer options for resolution.

- Communicate and coordinate repair activities/training with Suppliers.

- Prepare and maintain accurate service records/transactions of work performed.

- Represent the company in a service role and take responsibility for customer satisfaction. Increase customers’ loyalty by professionally communicating with them.

- Respond to customers’ requests promptly and provide solutions within the entitled response time. - Support the Sales Team with Product Training.

- Assist Sales Team with service and training of equipment to Customers and Dealer Network inhouse or at customer sites.

Required skills:

- Bachelor’s degree or equivalent in Electrical, Electronic, or Biomedical Engineering.

- At least two years’ experience as a service/support person resolving issues, with proven knowledge in the medical field.

- Excellent technical knowledge and troubleshooting/repair skills for medical equipment.

- Strong customer services skills including strong verbal, written and interpersonal communication. - Self-motivated. Must have ability to work independently.

- Willing to travel overseas.

- Bilingual English/Spanish (Mandatory).