Customer Services Representative

Customer Service Representative

Location: Minneapolis, MN
Department: Customer Service
Employment Type: Full-Time
Schedule: Monday-Friday 8:30am - 5pm

Pay: $50,000 - $60,000 annually

About pinta elements

pinta elements is a growing manufacturing company specializing in custom foam solutions for a variety of industries, including industrial, acoustic, and medical applications. We are looking for a customer-focused, organized, and dependable Customer Service Representative to join our team and serve as an important link between our customers, sales team, and internal operations.

Position Summary

The Customer Service Representative serves as a primary point of contact for customers and sales representatives, providing timely and professional support throughout the order process. This position is responsible for managing customer inquiries, processing orders, coordinating shipping requirements, and working closely with production, warehouse, and shipping teams to ensure orders are completed accurately and delivered on time.

The ideal candidate is highly organized, detail-oriented, responsive, and comfortable managing multiple priorities while maintaining positive relationships with both customers and internal teams.

Key Responsibilities

• Serve as the primary point of contact for customers and sales representatives via phone and email, responding promptly and professionally to inquiries.
• Provide product information, answer questions regarding products and services, and assist with general customer concerns.
• Create and process purchase orders, ensuring accuracy, completeness, and proper documentation.
• Oversee, delegate, and monitor shipping requirements for each order in coordination with the appropriate departments to ensure timely delivery and a high level of customer satisfaction.
• Manage and process freight estimates to ensure accurate and cost-effective shipping arrangements for customer orders.
• Receive, review, and process sample requests while coordinating internally with the appropriate team responsible for fulfilling those requests.
• Maintain accurate customer records, order histories, and communication logs within company systems.
• Create and distribute customer invoicing on a daily basis and generate debit/credit memos as needed.
• Coordinate with production, warehouse, and shipping teams to resolve order issues, address customer needs, and track shipments.
• Escalate complex customer issues or concerns to management or the appropriate department as needed.
• Support the sales team with administrative tasks related to customer accounts, orders, and other customer needs.
• Identify opportunities to improve customer service processes and assist with implementing efficiency improvements.
• Build and maintain positive working relationships with customers, sales representatives, and internal departments to promote effective communication and collaboration.
• Assist with additional customer service responsibilities, projects, and departmental needs as assigned.

Qualifications

• Previous customer service, order management, sales support, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple orders, requests, and priorities simultaneously.
• Strong problem-solving skills and the ability to follow issues through to resolution.
• Comfortable communicating with customers, sales representatives, and internal departments.
• Proficient with Microsoft Office and comfortable learning new software and systems.
• Ability to work independently while also functioning effectively as part of a team.
• Professional, dependable, and customer-focused approach.

What We Offer

• Competitive compensation
• Paid time off
• Medical, dental, and vision insurance
• 401(k) with company match
• HSA options
• FSA/DCA pre-tax plans
• Life Insurance

Why Join pinta elements?

At pinta elements, our success depends on strong relationships with our customers and collaboration across our teams. This role offers the opportunity to have a direct impact on the customer experience while working closely with sales, production, warehouse, and shipping. We are looking for someone who takes ownership, communicates well, and enjoys being part of a team that gets things done.

pinta elements is a global manufacturer of innovative foam solutions serving the industrial, acoustic, and medical markets. From custom-engineered components to high-performance materials, we partner with customers to deliver quality products that solve real-world challenges.

At our Minneapolis facility, we're proud of our collaborative, be yourself culture. We believe employees do their best work when they feel supported, respected, and empowered. We're committed to developing our team through internal growth opportunities, hands-on learning, and a workplace where everyone contributes to our shared success.

If you're looking to join a stable, growing company where you can build a rewarding career alongside a great team, we'd love to hear from you.