Customer Service Administrative Assistant

Rogers Sporting Goods is seeking a dedicated, full-time Customer Service Administrative Assistant to join our fast-paced, outdoor-loving team at our Business office location by the Kansas City airport and Tiffany Springs area. This role blends customer support and administrative support to ensure our outdoor enthusiasts, hunters, and anglers receive top-tier service. This is a full-time, benefit-eligible position with opportunities to work in a fun and growing environment.

Job Duties

• Answer incoming phone calls, emails, and online chats regarding outdoor gear, order status, and tracking.
• Process customer orders, product returns, and warranty requests accurately.
• Update and maintain customer account records and order notes in our database.
• Communicate with the warehouse team to check stock and resolve shipping questions.
• Assist with basic office paperwork, data entry, invoice matching, and other duties as needed.

Required Skills

• Clear verbal and written communication skills to handle phone calls and emails professionally.
• Passion for hunting, fishing, sports, or the great outdoors preferred but not required.
• Strong organizational skills and the ability to multitask in a fast-paced retail/e-commerce environment.
• Computer literacy, including fast data entry and familiarity with basic software systems.
• Reliable, punctual, and highly collaborative with a friendly personality.

Benefits & Compensation

• Competitive hourly pay with biannual performance and raise opportunities.
• Comprehensive healthcare, dental, and vision insurance.
• Retirement program with 401(k) options.
• Paid Time Off (PTO) accrual plans.
• Employee discounts on top-tier sporting goods and outdoor gear.