HVAC Administrator

Responsibilities

• You will be working directly under the Head of the HVAC department
• Serve as a dynamic part of the HVAC team and be responsible for customer service
• Answer phone calls/emails and take action accordingly
• Daily organization and scheduling appointments for our 10 technicians in the field
• Source and order parts/equipment as needed in a timely manor
• Work with the operations team to understand priorities and communicate with customer
• Proactively communicate with clients about upcoming jobs, schedule changes
• At the end of the day, notify clients of activities that were done/status updates on their projects
• Schedule HVAC maintenance visits and supervise team on-site
• Address clients concern in a timely manner and take appropriate action to resolving issues
• Promote client satisfaction by proving excellent customer service
• Coordinate internal activities (ordering materials and equipment for jobs, schedule HVAC related jobs and appointments)
• Develop and maintain ethical, professional, and courteous relations with clients and third parties

Skills

• Basic HVAC knowledge
• Comfortable working in a busy, fast-paced environment where multi-tasking is required
• Positive attitude and focused on customer service
• Able to work independently as well as part of our HVAC team
• Ability to manage multiple priorities
• Strong Computer Skills (MS Excel and MS PowerPoint, in particular)
• Excellent verbal and written communication skills
• Proven experience as an administrative assistant or office admin assistant
• Knowledge of office management systems and procedures
• Excellent time management skills, organizational skills and the ability to prioritize work and multi-task
• Attention to detail and problem-solving skills
• Some Quickbooks/tsheets experience
• Must be organized, and able to manage multiple projects

Job type: full-time 8:45 - 4:45pm - ON SITE

Benefits: 5 paid vacation days and 5 paid sick days

NOTE: we don't offer health insurance

We are a family-owned business that has grown exponentially in the past few years. We are the top home maintenance company in NYC with a dedication to growth and excellence.