NYC Project Manager - Mount Vernon

Company provides device deployment and repair, on-site field service for K-12 school districts, photo enforcement system maintenance, and back-office violation processing. Our teams keep classrooms, campuses, and critical infrastructure running every day. Company supports NYC Department of Education schools across the Bronx with break-fix field service under a national IT services prime.

What You'll Do

• Own daily ticket triage: review the triage workbook, assign work through the Lead Technician,

and keep the queue moving across onsite, pickup, inquiry, and quote ticket flows.

• Produce and submit the Daily Productivity Reports and produce the Monthly Productivity

Report on cadence.

• Manage the routing of tickets and workflows.

• Run the NYC office and warehouse: staffing, coverage, facility needs, and operational

discipline.

• Manage, coach, and develop the NYC team

• Handle client-side operational contacts day to day; escalate commercial issues to corporate

leadership with clear context.

• Monitor engagement capacity and quality against contract expectations; flag risks early.

What You'll Bring

• Experience managing field service, IT deployment, or comparable operations.

• Demonstrated client-facing reporting rigor - you have owned daily/monthly deliverables to a

demanding customer.

• Strong working command of Excel/Google Sheets and ticketing systems; comfortable running

operations from a workbook.

• Calm triage judgment: you can prioritize a full queue, rebalance a roster, and communicate

changes clearly.

• Experience in K-12, public-sector, or other compliance-heavy environments preferred