Sr. Field Services Technician

Commercial Exercise Equipment Field Service Technician

Job Description

JOB TITLE: Field Services Technician II

DEPARTMENT: Service

CLASSIFICATION: Non-exempt / part time

AVAILIBILITY: Position available for immediate hire

RESPONSIBILITIES AND DUTIES:

• MUST have experience in repair activities of all major brands of fitness equipment (ie. Precor, Life Fitness, Matrix and

Stairmaster).

• Comfortable talking to customers.

• Ability to use technology to communicate (ie. Email and texting) and the ability to use technology to upgrade software on

equipment (ie. download and load software to/from a jump drive).

• Patience and a professional respectful demeanor.

• Travel expected in and around the Chicagoland area and to Wisconsin on a limited basis.

• Self-starter/motivator and good time manager.

• Able to work with little to no direct management looking over your shoulder – we empower our employees and do not like

to micromanage.

• Resourceful problem solver.

• A minimum of 2 professional references.

• Ability to work 4 days a week required.

• Must have an extremely reliable track record.

• Must have reliable personal transportation that can transport tools and parts safely.

• On-call may be necessary for extreme cases only.

• Create accurate and consistent customer deliverables – share and train with others to support corporate sales and

marketing goals.

• Help coordinate management of accounts and transition of new services to grow (and maintain) positive customer

relationships.

COMPENSATION:

• Hourly rate based on experience.

• Take home company van.

• Cell phone and iPad.

ADDITIONAL EXPECTATIONS:

• Ability to maintain an accurate inventory of spare parts.

• Flexible availability as some interaction expected during off hours for work order communication such as reporting.

• Commitment to excellence and high standards

• Versatility, flexibility, and a willingness to work with enthusiasm.

• Good judgment with the ability to make timely and sound decisions.

• Creative, flexible, and innovative problem solver!

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Lift up to ~70lbs (ie. lift or move treadmills, bikes and various equipment during repair)

• Drug test and background check will be conducted.

WORK ENVIRONMENT: Candidate will work within a respectful, professional and open-minded environment.

Established fitness repair company in the Chicagoland area in need of a professional technician that requires
hands-on experience and the ability to talk to customers. This role is responsible for promoting a positive brand image and
working cohesively through all internal organizations to ensure customer satisfaction. The primary focus will be fitness
equipment repair and preventative maintenance activity in commercial facilities.