IT Technician
Job Description
Software Setup Technician
This is an entry-level technical opportunity with a technology-focused organization supporting the setup, configuration, testing, and deployment of mobile devices. You’ll work hands-on with iOS, Android, and Windows devices, including operating systems, applications, security software, MDM tools, and inventory systems.
This is an excellent opportunity for someone looking to get their foot in the door of IT and build hands-on technical experience. You’ll work alongside experienced technicians, learning device configuration, troubleshooting, repair processes, and deployment procedures in a supportive team environment. The role is ideal for someone who enjoys working with technology, is mechanically and technically curious, and wants to develop skills that can lead to broader opportunities in technical support, hardware, or IT.
Required Skills & Experience
- High school diploma or equivalent
- 0–2 years of experience in a technical, repair, or support role
- Basic understanding of mobile devices and hardware components
- Familiarity with iOS, Android, and/or Windows devices
- Basic proficiency with Microsoft Office
- Strong attention to detail and organizational skills
- Ability to follow technical procedures and instructions
- Dependable, self-motivated, and receptive to coaching and feedback
- Ability to work effectively as part of a team
Desired Skills & Experience
- CompTIA A+ certification or willingness to pursue certification
- Technical training program, Associate's degree, or related coursework
- Experience with mobile device repair or consumer electronics
- Familiarity with mobile device management (MDM) software
- Experience with inventory management or asset tracking systems
- Interest in developing a career in IT or technical support
What You Will Be Doing
Tech Breakdown
- 30% Mobile Device & Software Setup – iOS, Android, Windows, operating systems, applications, security software, and MDM
- 25% Device Diagnostics & Repair – Device inspection, basic troubleshooting, testing, and corrective actions
- 20% Device Configuration & Deployment – Preparing, configuring, testing, and validating devices for field deployment
- 15% Inventory & Documentation Systems – Repair records, device tracking, parts usage, and inventory management
- 10% Microsoft Office & General Technical Tools
Daily Responsibilities
- 45% Hands-On Technical Work – Setting up, configuring, testing, troubleshooting, and preparing mobile devices
- 20% Documentation & Inventory – Recording device conditions, repair activity, parts usage, and inventory information
- 20% Team Collaboration – Working with senior technicians, Technical Support, infrastructure teams, and other departments
- 15% Learning & Process Support – Following established procedures, learning new technologies, and assisting with additional device-related tasks as needed
•\tWhat you didn’t know about us:
•\tCompetitive salary
•\tHealth, Dental and Vision Benefits
•\tShort/Long Term Disability and Critical Care/Illness Protection
•\tLife Insurance and Retirement Plans
•\tEmployee Assistance Program
•\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
•\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
•\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
•\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
•\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
•\tFor more information click Equal Employment Opportunity is the law.
•\tYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
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