Field Service Technician II

Job Title: Field Service Technician II

Location: Columbus, OH (Columbus & East Columbus Area)
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
On-Call Requirement: Participation in a 24x7 on-call rotation

Job Overview

We are seeking a dependable, customer-focused Field Service Technician II to provide on-site IT support across multiple client locations throughout the Columbus, OH area. This is a 100% field-based role requiring travel between customer sites to perform technical support, break-fix services, hardware installations, network device deployment, system upgrades, and IT infrastructure maintenance.

The ideal candidate will possess strong troubleshooting skills, hands-on experience with desktop and network technologies, and the ability to work independently while delivering exceptional customer service.

Key Responsibilities

• Provide on-site technical support for desktops, laptops, POS systems, printers, and peripheral devices.
• Perform break-fix diagnosis and repair of IT hardware and related equipment.
• Install, configure, maintain, and troubleshoot Point-of-Sale (POS) systems.
• Execute IMAC activities (Install, Move, Add, Change) for end-user devices and IT infrastructure.
• Support PC refresh, hardware deployment, and technology upgrade projects.
• Install, configure, and troubleshoot network equipment including:
• • Routers
  • Switches
  • Firewalls
  • Wireless devices
• Perform system upgrades, hardware replacements, and software installations.
• Diagnose and resolve connectivity, network, and hardware-related issues.
• Document service activities, work orders, and resolution details accurately.
• Coordinate with remote support teams and vendors to resolve escalated issues.
• Ensure customer satisfaction through professional communication and timely issue resolution.
• Maintain compliance with client site procedures and service-level agreements (SLAs).

Required Qualifications

• 2+ years of hands-on experience in IT field support, desktop support, or field services.
• Experience performing break-fix support for desktops, laptops, printers, and POS devices.
• Working knowledge of:
• • Windows operating systems
  • Hardware troubleshooting
  • Network fundamentals
  • Peripheral device support
• Experience with IMAC and PC refresh projects.
• Ability to diagnose and resolve technical issues independently in a field environment.
• Strong customer service and interpersonal communication skills.
• Ability to manage multiple service calls and prioritize workload effectively.
• Valid driver's license and reliable transportation for travel between customer locations.
• Ability to lift and move IT equipment as required.