Customer Service Associate

At MIRACORP, we recognize the unique skills, discipline, and dedication that veterans bring to the workforce. As a veteran founded company established in 1999, MIRACORP serves federal government clients including the DOD, DHS, and DOE. Whether you’re transitioning out of the military, a military spouse, or looking for your next challenge, we’re here to support your next growth opportunity in a meaningful way. Join our growing woman-owned small business! We look forward to talking with you.

We are seeking an experienced Customer Services Associate who has a proven track record of leading a team onsite and able to deliver.

Position Summary:

This position serves as the support to federal field office managers, and is integral in providing general building management, construction management and project management services.

Responsibilities may include:

• Support the Building Manager in St Thomas
• Track all projects for the island
• Coordinate deliveries
• Notify tenants of shutdowns
• Provide Logistics coordination/support
• Provide administrative support
• Inspect projects
• All projects on the island will be funneled through this role to Project Managers.
• Manage small projects
• Create Statements of Work (SOWs) and Independent Government Estimates (IGEs)
• Provide regular updates to tenants on all projects in the building
• Be able to work after hours and on weekends
• Coordinate project meetings with other branches
• Serves as the on-site point of contact (POC) during construction projects, and when interacting with federal client agency personnel.
• Performs property management and inspections services of federally owned facilities.
• Oversees repair and alterations projects in federally supervisor owned locations within the Field Office.
• Sets up meetings with the construction and building maintenance contractors.
• Performs periodic budget and other reviews on behalf of federal customers.
• Prepares reports, documents and letters for the review and signature of the building manager.
• Performs mechanical/janitorial inspections in machine rooms, roofs, or other construction sites.
• Meets with building tenants on a recurring basis to assess their facility needs, ensure that those needs are being met or exceeded, and assure that the procedures used to obtain services are responsive and customer friendly.
• Assists with estimating projects for construction and services in federally owned space in accordance with federal requirements.
• Manages all assigned projects from cradle to grave, inputting everything from the estimates and scopes of work to the financial documents for contract award and closeout.
• Ensures that all building maintenance services are properly scheduled with the client agency and building owner and proper funding is in place.
• Advises on dangerous conditions, accidents, and any other safety conditions requiring immediate action.
• Coordinates, and is present for, after-hours inspections such as Fire Alarm and Elevator inspections as needed.

Qualifications:

• Must be a U.S. Citizen
• Possess 5-10 years' experience managing commercial or residential buildings, including inspection of projects. (For the purpose of the position, candidates with a more general technical background will be considered acceptable).
• Demonstrate the ability to manage multiple projects of varying complexity including multi-phase projects in design and construction on budget and on schedule, while managing multiple priorities.
• Demonstrate excellent accounting and organizational skills
• Demonstrate practical knowledge of National, State, and Local laws and codes.
• Demonstrate the ability to deal effectively with contractors, tenants, and government agencies to resolve issues, and provide excellent customer service/client satisfaction.
• Demonstrate an ability to effectively administer and manage large or diverse collections of owned properties.
• Must be able to obtain HSPD-12 federal security clearance.

Why Choose MIRACORP?

At MIRACORP, we recognize that our employees are the cornerstone of our success. That’s why we offer an exceptional benefits package from day one, including:

Paid Time Off (Personal, Vacation, Sick Leave)
Comprehensive Health Coverage (Medical, Vision, Dental)
Flexible Spending Account (FSA) Options for healthcare and dependent care
Short-Term & Long-Term Disability Coverage
Life Insurance & Accidental Death & Dismemberment Protection
Employee Wellness Resources & Assistance Programs
Financial Counseling Programs to support long-term planning
Commuter Benefits for work-life ease
401(k) with 100% immediate employer matching

We proudly support veterans and all qualified applicants, ensuring equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Join a team where your expertise is valued, your impact is recognized, and your career can thrive. Come grow with us–because at MIRACORP, your success is our success!