Front Desk Receptionist

Job description

Role Purpose

Serve as the first point of contact for all patients arriving at the practice, ensuring every check-in is handled warmly, accurately, and efficiently. The Front Desk Receptionist plays a critical role in the patient experience by managing the front desk, verifying patient information, and preparing patients for their visit.

Key Responsibilities

Patient Greeting & Check-In

• Greet all patients warmly and promptly upon arrival
• Check patients in efficiently, minimizing wait times
• Maintain a welcoming, organized front desk area

Insurance & Documentation

• Collect and verify insurance cards and photo ID at every visit
• Confirm patient demographic and insurance information is accurate and up to date
• Obtain signed consent forms and other required documentation prior to the visit

Rooming & Patient Flow

• Room patients promptly and accurately, following clinic flow
• Communicate wait times and updates to patients as needed
• Coordinate with clinical staff to keep patient flow moving smoothly

Administrative Coordination

• Maintain organized records and documentation
• Support front office workflow as needed
• Assist with scheduling support when needed

Financial Transactions Support

• Process patient payments accurately when required
• Support daily transaction posting and account reconciliation as directed

Core Competencies

• Communication — Warm, clear, and professional in every patient interaction
• Organization — Able to manage multiple patients and tasks simultaneously
• Accuracy — Attention to detail in documentation, insurance verification, and financial transactions
• Multitasking — Comfortable operating in a high-volume, in-person environment
• Professionalism — Represents the practice positively in every patient interaction

B&B Sinus & Allergy where our mission is simple: allergy and sinus issues hold people back, but with our reimagined approach to relief, we make sure everyone finds a breath of fresh air.

Everything we do is guided by our core actions — Feel, Know, Find, Share. We want our patients to feel genuinely cared for, know what’s causing their symptoms, find fast relief, and share their story. For our team, that means feeling a true sense of belonging, knowing who they are, finding purpose in their work, and sharing their professional journey.

What sets us apart is our ease of access, fast relief, and an unmatched patient experience, including our in-house coffee shop that brings hospitality into healthcare.

We live our core values every day: we are growth-minded, radically responsible, committed to excellence, appreciative of one another, and we believe in agreements over expectations — collaborating to create win-win outcomes for our team and our patients.