Personal Banker I (Full-Time)

POSITION SUMMARY:

The Personal Banker I is responsible for opening new deposit accounts and assisting customers with a wide range of banking needs, ensuring compliance with all applicable regulations and laws. This role is focused on building new customer relationships and strengthening existing ones by delivering high-quality service and proactively identifying opportunities to cross-sell additional bank products and services, in accordance with the bank’s policies and procedures. As a representative of First Port City Bank, the Personal Banker consistently upholds and exemplifies the bank’s Core Values: Positive, Professional, and Productive.

PRIMARY RESPONSIBILITIES:

• Proactively greet and welcome customers, establishing rapport and creating a friendly, inviting atmosphere in the branch.
• Assess customer needs, educate customers on products and services; provide tailored recommendations and appropriate referrals.
• Open and maintain new consumer and commercial accounts, including demand deposit accounts, savings, money market accounts, and certificates of deposit.
• Prepare and send new customer welcome letters; order customer checks.
• Process domestic and international wire transfer requests.
• Monitor customer information and transactions for suspicious activity, including identifying and reporting “Red Flags” to the BSA Officer in accordance with regulatory requirements.
• Open new safe deposit boxes; service safe deposit boxes; maintain access controls and documentation.
• Perform Customer Information File (CIF) maintenance, ensuring records are accurate and up to date.
• Assist customers with online banking enrollment and troubleshooting.
• Administer Voice Access systems for customers, as required.
• Resolve complex ATM/debit card issues, including debit card issuance, problem resolution, and Reg E disputes in coordination with Deposit Operations.
• Scan and image documents, maintaining accurate and secure records.
• Assist tellers as needed, including running a teller drawer, processing transactions, completing end-of-day closing activities, and performing teller overrides, if authorized.
• Perform other duties and special projects assigned to support branch performance and customer experience.

ADDITIONAL RESPONSIBILITIES:

• Clearly explain credit card product offerings to customers and input consumer applications accurately and efficiently.
• Process IRA (Individual Retirement Account) and HSA (Health Savings Account) required minimum distributions (RMDs), contributions, and distribution requests in accordance with plan guidelines.
• Attend annual IRA training sessions to stay current with regulatory changes and best practices.
• Proactively identify opportunities to cross-sell bank products and services that best meet the customer’s needs, optimizing the customer relationship.
• Adhere to branch operations standards, bank policies and procedures, and regulatory guidelines to protect against risk and ensure compliance.
• Maintain a high level of vigilance to recognize and promptly report suspected fraud or unusual activity.
• Perform other related duties and special projects as assigned to support the branch’s operational goals and customer service objectives.

We are looking for talented Individuals with excellent customer service skills, focused on Exceeding Our Customers Expectations! Represent the bank in its market area by actively participating in community affairs. First Port City Bank is an Equal Opportunity Employer, and We Value Diversity. All Employment is decided based on Qualifications, Merit, and Business Needs. #puttingpeoplefirst #werehiring #bankjobs #joinourteam