Office Administrator

Office Administrator / Customer Service

Responsibilities

· Answer and manage incoming phone calls and customer inquiries

· Provide friendly, professional customer service

· Process customer orders accurately and efficiently

· Update order forms and pricing information

· Perform data entry and general office duties

· Assist with bookkeeping and accounting-related tasks

· Work with QuickBooks and other office systems

· Use Microsoft Office for daily administrative tasks

· Communicate with customers regarding orders, availability, and scheduling

· Help keep office records organized and accurate

· Assist with other administrative duties as needed

What We’re Looking For

The ideal candidate is:

· Organized and detail-oriented

· Friendly and professional with customers

· Dependable and responsible

· Comfortable handling multiple tasks at once

· Able to work independently and take initiative

· Accurate with data entry and paperwork

· Comfortable communicating by phone and email

· Able to learn our products, customers, and ordering process

· Comfortable working in a seasonal business where the pace can increase significantly during peak periods

Computer Skills

Experience with the following is preferred:

· Microsoft Office

· QuickBooks

· CRM systems

· General computer and data-entry skills

Previous office administration, bookkeeping, customer service, or order-processing experience is a plus.

Compensation

$48,000–$52,000 per year, depending on experience and qualifications.

This is a full-time, Monday–Friday position, 8:00 AM–5:00 PM, located in Santa Fe, Tennessee.

Please include your resume and a brief description of your previous office, customer service, bookkeeping, or administrative experience.

Drees Plant Wholesalers is a growing wholesale plant business serving garden centers, landscapers, and other professional customers throughout the region. We are looking for a dependable, organized, and friendly Office Administrator / Customer Service team member to join our office in Santa Fe, TN.
This is an important position that works directly with customers and helps keep our day-to-day operations running smoothly. Our business is seasonal, so the ideal candidate will be comfortable working in a fast-paced environment during our busy seasons while maintaining a high level of accuracy and professionalism.