Collections Representative (Call Center)

Collections Representative (Call Center)

We are actively seeking experienced and professional Call Center Collections Representatives. If you're driven, reliable, and thrive in a fast-paced, performance-based environment, we want to hear from you.

Key Responsibilities:

• Collect on delinquent consumer accounts
• Maintain accurate and timely records of all customer interactions
• Work in a metrics-driven environment and consistently meet performance goals
• Exhibit professionalism and maturity in all interactions
• Assist customers by resolving payment issues, setting up payment plans, and negotiating settlements
• Multitask across multiple systems and communication channels

Requirements:

• Call center experience (inbound /outbound) is required
• 2+ years of consumer debt collections experience
• Proven experience working delinquent accounts
• Demonstrated success in performance metrics environments
• Ability to multitask and solve problems independently
• High School Diploma or GED required
• MS Word and Excel
• Auto-dialer experience strongly preferred
• Must be able to work onsite
• Training will be 4 weeks of 7-4 pm, and schedule will be between the hours of 8-7 pm. Saturdays are mandatory.