Training and Operations Development Coordinator

Training & Operations Development Coordinator

South Florida Caterpillar dealer seeking a Training and Operations Development Coordinator to support our Rental Department. This role will focus on creating and implementing training programs for rental operations, improving workflows, and ensuring our team delivers exceptional service and operational excellence.

Key Responsibilities

· Develop and deliver training programs for Rental Coordinators, Influencers, and Inspectors on rental equipment handling, operation, safety, and rental processes.

· Standardize operational procedures for equipment rental, including check-in/check-out, maintenance scheduling, and customer service protocols.

· Collaborate with department managers to identify skill gaps and create targeted training solutions.

· Maintain accurate training documentation, including equipment manuals and compliance guidelines.

· Monitor operational performance and recommend process improvements to enhance efficiency and reduce downtime.

· Ensure adherence to Caterpillar standards, safety regulations, and company policies.

· Support onboarding of new employees and continuous learning for existing staff.

Qualifications

· Bachelor’s degree in business, Operations Management, or related field (or equivalent experience).

· 3+ years of experience in equipment rental operations, training, or process improvement.

· Familiarity with Caterpillar equipment and rental industry best practices.

· Strong communication and presentation skills.

· Proficiency in MS Office Suite and Microsoft D365 is a plus

· Ability to analyze operational data and implement improvements.

Preferred Skills

· Knowledge of heavy equipment safety standards.

· Lean Six Sigma or process improvement certification is a plus.

Kelly Tractor Co. serves its customers with a wide variety of machines from some of the world’s foremost manufacturers, including but not limited to: ABI Hose reels, Caterpillar, CAT Lift trucks, Genie aerial lifts, Harlo, JLG scissor lifts, Jungheinrich lift trucks, Kalmar, Mitsubishi Forklift Trucks, IMT Drill Rigs, Landpride, Link-Belt Cranes, Marden Industries, Massey Ferguson AG Tractors, Fendt Rogator, Schulte, Sullair, Sullivan Palatek, Supertrak, Terragator, Wacker Neuson, Weiler paving products and many more!
Since 1933, Kelly Tractor Co. has provided rentals, leasing, sales and servicing of all types of construction and industrial equipment to the following markets: highway and bridge building, water and sewer, land development, housing, aggregate quarries, agriculture, warehousing, seaports, marinas, and other markets.
Kelly Tractor Co. and its affiliates employ more than 500 people in South Florida and more than 150 of them provide parts and service support. The company is headquartered in a 240,000 square-foot complex in Miami, with branch locations in Davie, West Palm Beach, Clewiston, Fort Myers, Fort Pierce, Orlando (CAT/Used forklifts and Link-Belt cranes, and Mulberry (IMT drill rigs, Link-Belt Cranes).