Fulfillment Lead - 3PL Logistics

Position Summary

The Fulfillment Lead is responsible for directing daily outbound fulfillment workflows, coordinating order processing schedules, and leading a team of fulfillment associates. You will ensure orders are picked, packed, and staged accurately according to client SOPs, while driving productivity and dock safety across the fulfillment floor.

Key Responsibilities

• Outbound Floor Supervision: Lead daily fulfillment operations, delegate order pick lists to associates, and ensure target order throughput and SLA deadlines are consistently met.

• Order Accuracy & Quality Control: Conduct audit checks on picked items and custom packaging to maintain high accuracy across single-item and complex multi-SKU orders.

• WMS & Shipping Systems Management: Utilize handheld barcode scanners and our Warehouse Management System (WMS) to track order statuses, generate shipping labels, and manage carrier manifests (UPS, FedEx, DHL, LTL).

• Work Orders & Kitting: Coordinate special client work orders, including value-added services (VAS), custom packaging, kitting, inserts, and branded packing slips.

• Inventory Control & Replenishment: Monitor pick-face inventory levels, coordinate with replenishment teams to prevent stockouts at pick stations, and assist with cycle counts.

• Safety & Workplace Standards: Enforce company safety protocols, ensure fulfillment stations remain clean and stocked with packing materials, and maintain a distraction-free floor environment.

Qualifications & Requirements

• Experience: Minimum of 2–3 years of high-volume e-commerce or B2B fulfillment experience in a 3PL or distribution center. Prior team lead or supervisory experience preferred.

• Technical Proficiency: Hands-on experience with WMS platforms, barcode scanners, and shipping software. Basic proficiency in Microsoft Excel / Google Sheets.

• Equipment Experience: Preferred experience operating pallet jacks and light material handling equipment.

• Physical Requirements: Ability to stand/walk for extended periods (8+ hours), lift up to 50 lbs, and work efficiently in a fast-paced warehouse environment.

• Soft Skills: Exceptional leadership, sharp eye for detail, strong communication skills, and a proactive approach to operational troubleshooting.

Compensation & Benefits

• Competitive Pay: Hourly rate based on experience.

• Benefits: Healthcare and dental insurance options.

• Paid Time Off: Paid holidays and accrual-based PTO.

• Career Growth: Advancement opportunities within a fast-growing 3PL logistics network.

Salary: $20.00/hr - $24.00/hr DOE

Highly qualified individuals up to $44,950.00/year

Thrive 3PL is an Equal Opportunity Employer

About Thrive 3PL

At Thrive 3PL, we don’t just move inventory; we move businesses forward. Built on precision, accountability, and operational efficiency, we deliver high-caliber fulfillment solutions across B2B and e-commerce channels. We are seeking an energetic, detail-oriented Fulfillment Lead to oversee our daily pick, pack, and ship operations to maintain our 99.9% order accuracy standard.