Service Advisor
Job Description
Service Advisor
Location: Greensboro, NC
Schedule: On-site | Monday-Friday, 8:00 AM-5:00 PM, with rotating Saturday coverage
Compensation: $52,500-$57,000 annually
Keep Customers Moving. Keep Technicians Productive.About National Fleet Management
National Fleet Management is one of the fastest-growing heavy-duty truck service companies in the Southeast. With multiple full-service repair facilities, a growing fleet of mobile service trucks, and continued expansion into new markets, we're committed to keeping our customers on the road while creating rewarding careers for our employees.
We're looking for a highly organized, customer-focused Service Advisor to join our Greensboro team.
This isn't a traditional administrative position. It's a fast-paced, operations-focused role that sits at the center of the shop and serves as the connection between customers, technicians, parts, and leadership.
The ideal candidate thrives under pressure, enjoys solving problems, communicates effectively, and takes ownership of their work. If you're someone who can balance multiple priorities while maintaining exceptional customer service, we'd love to meet you.
What You'll Do
As a Service Advisor, you'll be responsible for managing the flow of work through the shop while ensuring customers receive timely communication and technicians have the information and resources they need to be successful.
Your responsibilities will include:
Service Coordination & Workflow ManagementCoordinate incoming service requests and schedule repair work
Create, update, and maintain service orders
Track jobs from intake through completion
Maintain accurate records for reporting and compliance purposes
Conduct and document 25-point inspections on all incoming vehicles
Monitor repair progress and provide real-time updates
Serve as the primary point of contact for customers
Answer incoming calls and respond to emails professionally
Provide customers with updates regarding repair status, estimates, and scheduling
Address questions, concerns, and service-related issues promptly
Deliver an exceptional customer experience through proactive communication
Manage the daily game plan and technician schedules to maximize productivity
Prioritize and assign work based on workload and service needs
Adjust schedules and resources to accommodate urgent repairs
Communicate with technicians to ensure they have the information, parts, and documentation necessary to complete repairs efficiently
Prepare accurate repair estimates and job quotes
Document quotes within the service management system to expedite approvals
Support technicians throughout the quoting process
Identify opportunities to improve efficiency, productivity, and overall shop performance
Contribute to the growth and profitability of the Greensboro location
Partner with the Parts Coordinator to ensure parts are ordered and available when needed
Maintain organized service records and documentation
Support inventory, documentation, and administrative processes that keep the shop operating efficiently
What We're Looking For
Previous experience as a Service Advisor, Dispatcher, Customer Service Representative, or in a similar role preferred
Strong customer service and communication skills
Excellent organizational and time-management abilities
Strong typing and data-entry skills
The ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision-making skills
Experience preparing estimates and repair quotes is preferred
Comfort using service management software, Microsoft Office, AI tools, and other technology platforms
Availability to participate in a rotating Saturday schedule
Why You'll Love Working Here
National Fleet Management offers a competitive benefits package designed to support the health, financial well-being, and professional growth of our team members.
Medical, dental, and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401(k) profit-sharing retirement plan with employer match
Paid time off and paid holidays
Company-paid life insurance
Disability insurance
Employee Assistance Program (EAP)
Pet insurance
Boot and safety glasses reimbursement
Ongoing training and development opportunities
Opportunities for advancement and internal promotion
This position is similar to an automotive dealership Service Advisor role but focuses exclusively on supporting diesel technicians in our Greensboro repair facility.
If you're ready to join a growing company where your work directly impacts the success of the operation, apply today.
Equal Opportunity Employer
National Fleet Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
Drug-Free WorkplaceNational Fleet Management maintains a drug-free workplace. Employment may be contingent upon compliance with applicable drug and alcohol policies, including pre-employment and post-incident testing, where permitted by law.
