Customer Service & Sales Support Assistant
Job Description
About Company:
In 1957, Franz Binder, sr. founded the since then existing independent family business binderholz as a small “one-gate sawmill” in Fügen in Zillertal of Tyrol. What began sixty years ago, initially in the timber trade, has now evolved beyond the saw mill to encompass a much more comprehensive wood processing operation. New standards are continuously being implemented in the domain of engineering, product innovation and architectural design. Meanwhile the third generation of the Binder family retains overall management of the company and furthermore maintains their predecessors’ original inspiration for the product.
The binderholz group has become one of the biggest solid timber producing companies in Europe. Both in the treatment and in the processing of the quite essential raw material wood, and with regard to our present and future employees, we are centrally oriented on the concept of sustainability.
A passion for wood and commitment to the business are the foundation of Binder's philosophy. A passion for wood and an entrepreneurial commitment is the ethos of the binderholz Company. Thereby is ensured that the name of binderholz shall forever remain what it symbolizes today: that is the byword for the highest quality wood. Franz Binder senior turned his passion for wood into a profession during the 1950s. This passion is already being experienced by the third generation of the Binder family.
In 2020 we have acquired our new US production sites Binderholz Enfield LLC. & Binderholz Live Oak LLC. in Florida, developing our US organization and market presence to a larger scale step by step. We have been importing various mass timber products to the US & Canada for years, but with our own US sales entity in Atlanta, GA and our new production sites in Enfield, NC & Live Oak, FL we are heading to meet the growing demand of saw timber and massive wood products through regionally sourced and produced binderholz products in America.
Come join our growing team at Binderholz! We offer competitive wages along with our full benefits package.
We look forward to considering you as part of our team at Binderholz.
https://www.binderholz.com/en-us/
Job description
The Inside Sales Assistant is responsible for supporting the sales force from customer acquisition through order fulfillment and leads to sell binderholz manufactured mass timber products (mainly lumber) through his/her assigned customers/accounts and through newly developed accounts, throughout and outside the US. The primary purpose of this position is to develop, maintain, and enhance customer relationships. Additionally, the inside sales
assistant will act as the primary communication liaison between our field sales organization.
Main Responsibilities:
- Responsible for order entry (e.g. processing daily receiving’s and shipments, creating documentation, and invoicing)
- Initiate or coordinate customer contact with external sales managers, answer customer inquiries, maintain strong business relationships with customers and thus ensure excellent customer service worldwide.
- Monitor order status and proactively communicate updates to customers
- Prepare and process customer quotations and sales orders
- Assist with customer identification, qualification (e.g. update and maintain databases such as mailing lists, contact lists and client information)
- Oversee inventory control (e.g. general administration such as accurate and timely inventory management, scanning and digital filing)
- Assist with resolving customer issues and complaints in a professional manner
- Prepare sales documents, presentations, and reports
- Collaborate with internal departments to ensure customer satisfaction
- Other duties assigned
Job Qualifications:
- High School Diploma (or GED or High School Equivalence Certificate) - Required
- Bachelor's Degree in related field – Preferred
- Experience with SPF or Euro dimension lumber and boards preferred
- Previous experience with rail shipments preferred
- Must be dependable and show ability to take direction.
- Communication - Must be able to communicate well with both employees and management staff
- Active Listening- Giving full attention to what other people are saying, taking time to understand, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Conflict Resolution.
- High proficiency in Excel and good experience with other ERP / Office software
- Active, self-motivated, flexible personality with good communication skills
- Team player with willingness to help out cross-functionally as needed
- Precise and detail oriented; highly organized
- Ability to speak German is a plus
- Solid math skills
Physical Demands:
- Must be able to stand and walk for extended periods of time; must be able to sit, stand, push/pull, stoop, kneel, crouch, reach, or crawl occasionally
- Frequent lifting/moving of items that may range in weight up to 50 pounds
Minimum Relevant Job Experience:
- 2 years preferred
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Binderholz is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Binderholz is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
