HST Support

???? Home Sleep Testing Support Representative

Pivotal Health (ReactDx Division)

???? Location: Onsite - Baltimore, MD

???? Pay: $20 per hour

???? Schedule: Monday through Friday (11:30 AM to 8:00 PM)

⭐ About the Role

Join a growing healthcare organization where you will play a key role in supporting patients through the home sleep testing process from shipment to completion. This is a fast paced, patient focused position that blends customer service, technical troubleshooting, and care coordination.

???? What You Will Do

• Handle inbound and outbound calls and deliver exceptional patient support
• Guide patients through home sleep testing with clear education and follow up
• Troubleshoot device issues to ensure successful test completion
• Document all patient interactions accurately and timely
• Collaborate with internal teams including clinical, logistics, and insurance verification
• Ensure provider orders align with payer requirements
• Meet productivity goals, deadlines, and quality standards
• Maintain strict HIPAA compliance and confidentiality
• Support team success by assisting with training and cross functional needs

???? What We Are Looking For

• High school diploma or equivalent required
• 1 to 3 years of customer service experience, healthcare preferred
• Strong communication and problem solving skills
• Comfortable working with computers, phones, and documentation systems
• Detail oriented with strong follow up skills
• Ability to work in a fast paced, evolving environment
• Medical terminology and associate degree are a plus

???? Why Join Us

• Be part of a mission driven healthcare organization
• Collaborative team environment
• Opportunities for growth and development
• Competitive benefits including medical, dental, vision, and generous PTO

If you are passionate about helping patients and thrive in a fast paced environment, we would love to connect with you.

Equal Opportunity & Compliance Statements

· STATEMENT OF POLICY: Pivotal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

· AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

· REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay).

· EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.