Medical Assistant

Job Description: Mental Health Administrative Medical Assistant

We are seeking a highly organized and detail-oriented administrative Medical Assistant to support our mental health providers (DO, NP, PA, and Residents). Unlike traditional clinical roles, this position is primarily focused on behind-the-scenes clinical operations.

The ideal candidate will thrive in a desk-based environment, acting as the critical link between patients, pharmacies, and insurance providers. While you remain a vital part of the care team, your day-to-day will emphasize medication management and administrative coordination rather than one-on-one, in-room patient care.

Primary Focus Areas

• Refill Management: Processing high volumes of medication refill requests with accuracy and speed.
• Prior Authorizations: Navigating insurance requirements to ensure patients maintain access to their prescribed treatments.
• Patient Inquiries: Managing the patient portal and phone lines to resolve questions regarding prescriptions and treatment plans.
• Provider Support: Organizing and preparing digital charts to ensure providers are equipped for their daily schedules.
  

Skills and Abilities

• Administrative Clinical Skills: Expert-level proficiency in managing Prior Authorizations and coordinating with pharmacies.
• Technical Proficiency: Advanced skills in EHR systems (specifically Valant.io) and Google Workspace.
• Communication: Exceptional written and verbal communication. You must be able to convey complex medication instructions and insurance updates clearly and professionally.
• Organization: Mastery of multitasking in a fast-paced, digital environment with a high degree of attention to detail.
• Problem-Solving: The ability to independently troubleshoot insurance denials and pharmacy discrepancies.
• Professionalism & Confidentiality: Strict adherence to HIPAA regulations and ethical standards in a sensitive mental health setting.
• Minimal Direct Care: While the role may require occasional backup for basic clinical duties (vitals/injections), the core of this position is office-based.
  
  

Education and Experience

• Education: High school diploma or equivalent required; graduation from an accredited Medical Assistant program preferred.
• Experience: 3 or more years of experience as a Medical Assistant. Previous experience in psychiatry, mental health, or a dedicated "Refill Coordinator" role is highly preferred.
  
  

Job Details

Full-time: Monday - Friday, 8:00 AM - 5:00 PM

Location: 2001 S. Woodruff Ave. Suites 9A, 9B, 11B, 15A (on-site position)

Benefits: 401(K)+Matching, Dental, Vision, Life Insurance, and PTO

Other Duties

• Participate in team meetings and training sessions.
• Collaborate with the front desk and billing departments to streamline patient care.
• Maintain an organized digital workspace and assist with chart auditing.
  
  

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Idaho Falls, ID 83404: Relocate before starting work (Required)

Work Location: In person