Collections Specialist

We are looking for a Collections Specialist to support receivables efforts for a contract opportunity with potential for a permanent position, local to Seabrook, Texas for a remote role. This role focuses on maintaining healthy customer accounts by addressing outstanding balances, resolving payment concerns, and promoting timely collections through clear, detail-focused communication. The ideal candidate brings a strong understanding of collections practices and can manage a high volume of outreach while keeping accurate records and coordinating with internal partners.

Responsibilities:

• Conduct a high volume of outbound collection calls each day to follow up on outstanding customer balances and encourage prompt payment.

• Examine delinquent accounts to identify payment status, determine next steps, and prioritize collection activity effectively.

• Investigate billing questions and payment discrepancies by working directly with customers to reach accurate resolutions.

• Reconcile account details to ensure balances, credits, and payment history are properly reflected.

• Arrange structured payment plans for customers when appropriate, based on account circumstances and collection guidelines.

• Document all collection conversations, follow-up actions, and account updates with clear and timely notes.

• Distribute invoices, account statements, and payment reminders to support ongoing collection efforts and customer follow-up.

• Partner with internal departments to address disputes, clarify account issues, and remove barriers to payment.

• Escalate severely overdue accounts according to established procedures when standard collection efforts are unsuccessful.

• Monitor collection activity and compile basic reporting to track progress, trends, and account status.

• At least 2 years of experience in collections, accounts receivable, or a closely related function.
• Background supporting commercial, consumer, or business-to-business collection activities.
• Working knowledge of billing, payment follow-up, account reconciliation, and standard collection procedures.
• Ability to manage a high volume of outbound calls while maintaining professionalism and strong customer service.
• Strong written and verbal communication skills for handling payment discussions, reminders, and dispute resolution.
• Solid organizational skills with the ability to maintain accurate records and follow up on multiple accounts.
• Proficiency with basic reporting and account tracking tools used in collection environments.