Help Desk/Desktop Support Analyst

Robert Half is seeking a Desktop Support Specialist to support an e-commerce organization based in Seattle, WA. This role will provide hands-on end-user support across the employee lifecycle, including laptop imaging, setup, deployment, troubleshooting, and decommissioning.

Duration: Short-term contract, with potential to extend

Location: Seattle, Washington

Pay rate: up to $33/hourly

Key Responsibilities

• Image, configure, and deploy laptops and other end-user devices for new and existing employees.
• Support employee onboarding and offboarding, including device setup, account access, equipment deployment, and laptop decommissioning.
• Provide Tier 1/Tier 2 desktop and end-user support for hardware, software, operating system, and access-related issues.
• Manage and troubleshoot Windows devices through Microsoft Intune.
• Support user accounts, permissions, authentication, and device access within Microsoft Entra ID.
• Troubleshoot Windows OS issues and maintain a consistent end-user computing environment.
• Manage incoming support requests through a ticketing system, including documentation, escalation, and resolution.
• Troubleshoot laptops, peripherals, applications, connectivity, and general workplace technology issues.
• Assist with device inventory, lifecycle management, replacements, and equipment returns.
• Partner with other IT teams to escalate and resolve more complex technical issues.

• Microsoft Intune – Hands-on experience with device management, configuration, deployment, and troubleshooting.
• Microsoft Entra ID – Experience supporting user accounts, access, authentication, and permissions.
• Windows OS – Strong experience troubleshooting and supporting Windows-based laptops and desktops.
• Experience with laptop imaging, setup, deployment, and decommissioning.
• Experience providing end-user support through a ticketing system.

Nice to Have

• macOS support experience.
• Single Sign-On (SSO) troubleshooting and administration.
• Google Workspace support.
• Experience with Mobile Device Management (MDM) platforms.
• Experience supporting a fast-paced e-commerce, technology, or corporate environment.