Warehouse Customer Service Rep

Job Title: Warehouse Coordinator

Job Description

Under direct supervision, the Warehouse CSR performs manual and clerical duties related to the shipment and receipt of component parts and finished goods. This role is responsible for verifying and maintaining records on incoming and outgoing shipments.

Responsibilities

• Maintain stock records, logs, reports, and other documentation.
• Record goods received; reject damaged, excess, or misdirected goods.
• Review orders for correct part numbers and descriptions to ensure the correct products or parts are ordered.
• Identify and correct order discrepancies in a timely manner.
• Load and ship customer orders while maintaining an inventory of cartons, tapes, crates, clamps, foam, and other packing materials.
• Verify and package all parts according to product specifications to prevent damage or defects.
• Provide excellent customer service via telephone and in-person, responding to phone calls and emails requesting parts information promptly.
• Review and troubleshoot customer problems, initiating standard corrective action procedures.
• Notify management when inventory of specific items is low or when orders will deplete available inventory.
• Ensure an adequate stock of parts is available to meet customer needs.
• Keep parts and stock areas neat, organized, and clean.

Essential Skills

• Ability and willingness to learn warehouse operations and forklift operation (no prior experience required).
• Basic computer skills.
• Outgoing personality with a customer service orientation for daily customer interactions.

Additional Skills & Qualifications

• Experience with shipping and receiving.
• Knowledge of inventory control and supply chain processes.
• Familiarity with cycle counts and inventory management.
• Experience with RF scanners and warehouse inventory management.
• Previous customer service experience is a plus.

Work Environment

Work hours are Monday through Friday, 8 AM to 5 PM, with limited overtime. The role involves 75% front desk responsibilities and 25% warehouse floor duties.

This is a Contract to Hire position based out of Bellingham, MA.

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bellingham,MA.

This position is anticipated to close on Aug 19, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.