Customer Service Representative

Job Title: Customer Service Representative
Location: Youngstown, OH 44515 (Onsite)
Duration: 2-3 Months and Possibility of Extension
Shift: 9am – 5:30pm (Mon – Fri)
Payrate: $20.99/hr on W2 all inclusive.

Job Description:

• Client CS Rep acts as the frontline link to assist providers in optical offices.
• They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction.
• In addition, entering in vision prescription orders and investigating existing ones is part of their duty.

Specific Skills Needed:

• Top 3-5 mandatory and/or minimum requirements: Proficiency in the use of computers to navigate between different websites, effective communication, time management, problem-solving, and active listening.
• Top 3-5 desirable attributes/qualifications: Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus.

• Required levels/ Years of Experience education – Highschool diploma/4+ years of customer service experience.

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