Customer success lead

Required Skills & Experience

• Bachelor’s degree in science or business administration.
• 4-6+ years of experience in Wholesale/Retail Energy with specific focus in the ISO New England and New York ISO markets.
• Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment.
• Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming (Python, VBA, PowerAutomate, PowerBI, VBA, etc.).
• Strong problem-solving, analytical, with the ability to think and work independently.
• Strong communication skills (written and verbal) and interpersonal relationship skills.
• Must be highly accurate and detail oriented.

Job Description

IG is searching for a customer success lead for an energy client in Baltimore, Maryland.

• Serve as the primary point of contact for all daily, weekly, and monthly bidding/scheduling related activities in all markets in which the client participates.
• Work as a customer’s trusted advisor providing support, guidance, and technical expertise on market participation within program guidelines.
• Perform analysis on bidding/scheduling to ensure portfolio maximization as well as after-the-fact performance and settlement estimations.
• Maintain compliance with all company and market policies and procedures.
• Collaborate with other teams to form process improvements that optimize customer experience.
• Build, develop, and maintain bidding/scheduling processes and procedures.
• Ability or work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.