Adult Living Coordinator

Locations: Grafton, Saukville & Port Washington, WI
Status: Full-Time, Exempt
Reports To: Director of Mission Delivery

Make a Difference Through Leadership

At Balance, our work is about more than providing support—it’s about helping people live meaningful, connected, and fulfilling lives in their homes and communities.

We are looking for a compassionate, dependable, and motivated Adult Living Coordinator to lead and support our Direct Support Professional (DSP) teams. This position combines hands-on involvement with team leadership and program coordination, making it a great opportunity for someone who enjoys developing others while staying connected to the people we support.

As an Adult Living Coordinator, you will oversee day-to-day services within our Adult Family Homes and Supported Living programs while helping create welcoming, safe, and empowering environments where the people we support can build skills, make choices, participate in their communities, and live as independently as possible.

What You'll Do

Support Meaningful, Independent Living

• Coordinate day-to-day supports and services provided within home settings.
• Encourage active participation and skill development in everyday activities such as meal preparation, cleaning, laundry, personal care, and other aspects of home life.
• Promote autonomy, personal choice, self-expression, and individual decision-making.
• Encourage meaningful involvement with neighbors and the surrounding community.
• Help coordinate activities, appointments, and transportation.
• Ensure homes and surrounding outdoor areas are welcoming, clean, personal, and safe.
• Support the development and implementation of Individual Service Plans.
• Ensure services are accurately and promptly documented.
• Maintain positive communication with families, guardians, care teams, and other supporters.
• Build and maintain positive relationships with neighbors and community partners.
• Collaborate with other Balance teams and service providers to support excellent daily operations and further our mission.

Lead & Develop a Great Team

A major part of this role is helping our DSPs succeed. You'll have the opportunity to coach, mentor, and develop team members while creating a positive and supportive work environment.

• Participate in hiring and onboarding new DSPs.
• Supervise, train, coach, and develop assigned team members.
• Model respectful, inclusive, and empowering communication.
• Provide ongoing feedback and performance management.
• Ensure DSPs complete required hands-on and computer-based training.
• Help team members develop proficiency in daily program operations, individualized supports, documentation, and approved behavioral support strategies.
• Provide direct guidance and support during behavioral interventions when needed.
• Manage staff schedules, approve timecards, and respond to PTO requests.
• Keep team members informed of important organizational information.
• Hold regular meetings and check-ins with staff.
• Support quality and compliance expectations across programs.
• Provide direct support when necessary to ensure the needs of the people we serve are met.

Help Keep Our Programs Running Smoothly

• Manage day-to-day program needs, including grocery and household supply purchasing.
• Coordinate participant activity and program budgets with leadership.
• Provide necessary billing and budget information.
• Identify and report home, vehicle, equipment, and other safety concerns.
• Help ensure staffing and services meet individualized plans, contracts, and applicable state and federal requirements.

What We're Looking For

We're looking for someone who can balance compassionate support with strong leadership. Successful Adult Living Coordinators are adaptable, dependable, communicative, and comfortable making decisions when situations don't always go according to plan.

Required Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience supporting people with intellectual and developmental disabilities (IDD).
• At least 1 year of leadership experience; one year of direct supervisory experience is preferred.
• Valid driver's license and automobile insurance.
• Ability to use a personal vehicle during scheduled workdays.
• Ability to obtain CPR certification.
• Basic computer skills, including Microsoft Office, and the ability to learn Electronic Health Record and other industry-related software.
• Strong interpersonal, written, and verbal communication skills.
• Ability to maintain professionalism and confidentiality.
• Ability to build positive relationships with team members, program participants, families, community members, care management professionals, and other partners.
• Ability to remain adaptable during unpredictable situations and exercise sound judgment.
• Flexibility with start and end times.
• Ability to provide on-call support for programs as needed.

Leadership Qualities We Value

Mission & Culture: You believe people deserve dignity, choice, inclusion, and opportunities to be active members of their communities.

Leadership: You help others take ownership of shared goals and succeed. You lead by example, recognize positive performance, and help team members grow.

Communication: You communicate clearly, professionally, and respectfully while adapting your approach to the needs of different individuals and situations.

Flexibility: You remain steady and solution-focused when priorities or circumstances change.

Relationship Management: You build collaborative, respectful relationships with people from a variety of backgrounds and experiences.

Crisis Management: You can anticipate challenges, respond calmly during difficult situations, and help protect the safety and well-being of the people we support and our team.

Decision-Making: You can identify concerns, consider available options, and make thoughtful decisions that support our participants, employees, and organization.

Work Environment & Physical Requirements

This position includes work within Balance program locations, home settings, community environments, and a professional office environment. Travel between program locations and to community appointments is required.

Candidates must also be able to:

• Bend, stoop, reach, and lift up to 50 pounds.
• Complete a background disclosure form and meet caregiver background check requirements.
• Successfully complete required pre-employment screening.
• Meet Balance's drug-free workplace requirements.

Join the Balance Team

If you're an experienced human services professional who is ready to take the next step into leadership—or an experienced supervisor looking for meaningful work where your leadership can have a direct impact—we'd love to hear from you.

Apply today to join Balance and help us create homes, teams, and communities where the people we support can thrive.

Balance hires compassionate and dedicated individuals who are passionate about making a difference in the lives of adults and children with intellectual and developmental disabilities (IDD - special needs).

By joining our team, you become an integral part of our mission to provide unwavering support and care to individuals with IDD, fostering their growth, independence, and overall well-being.

You'll have the opportunity to contribute to a trusted non-profit organization that has been a pillar of support in Ozaukee County for more than three decades.

Join us in creating a brighter future for our participants, their families, and the entire community.

If you're motivated by empathy, driven by a sense of purpose, and ready to be a part of a caring and dynamic team, we encourage you to explore our available positions and consider joining Balance.