Project Manager

LITELAB CORP

Project Manager

illuminate Extraordinary Spaces with Litelab

At Litelab, we don't just manufacture lighting fixtures. We help architects, designers, and visionaries bring remarkable spaces to life.

As a leading manufacturer of custom museum-quality LED lighting solutions, Litelab partners with some of the most creative minds in architecture and lighting design to transform environments and create unforgettable experiences. Our work can be found in museums, cultural institutions, commercial spaces, and architectural landmarks across the globe.

We're looking for a highly organized, customer-focused Project Manager in Buffalo, NY. who thrives in a fast-paced environment and enjoys turning complex projects into successful outcomes. If you excel at building relationships, coordinating moving parts, and delivering exceptional service, we'd love to meet you.

Why Join Litelab?

• Work on unique, custom architectural lighting projects.
• Collaborate with renowned architects, designers, and industry professionals.
• Join a team that values innovation, craftsmanship, and customer experience.
• Make a direct impact on project success from concept through completion.
• Grow your knowledge of lighting technology, manufacturing, and project management.

About the Role

As a Project Manager, you will serve as the primary point of contact throughout the project lifecycle, guiding projects from quotation and order placement through manufacturing, delivery, installation support, and project closeout.

You will work closely with clients, sales representatives, lighting designers, contractors, engineers, and manufacturing teams to ensure projects are delivered accurately, on time, and to the highest standards.

Success in this role requires exceptional organization, communication, and problem-solving skills, along with the ability to manage multiple projects while maintaining a strong focus on customer satisfaction.

What You'll Do

Build Strong Client Relationships

You'll become a trusted resource for customers, sales representatives, and project teams by:

• Developing long-term professional relationships with clients, distributors, independent rep agencies, and internal teams.
• Providing exceptional customer service throughout every phase of the project.
• Helping customers identify solutions and navigate design challenges.
• Managing project communications and ensuring stakeholders remain informed of project status and changes.
• Collaborating with engineering and manufacturing teams to align project requirements and client expectations.

Drive Project Success

You'll take ownership of project execution by:

• Managing multiple custom lighting projects simultaneously.
• Coordinating project details from quotation through final delivery.
• Entering and maintaining accurate information in Made2Manage (M2M) and Odoo ERP systems.
• Tracking project milestones, schedules, and deliverables.
• Facilitating project meetings, preparing agendas, and driving action items.
• Supporting installation and post-delivery questions to ensure a seamless customer experience.

Ensure Accuracy and Accountability

You'll be responsible for:

• Maintaining accurate project documentation and sales orders.
• Verifying all required engineering and production information is complete.
• Communicating revisions, change orders, and project updates.
• Coordinating with internal departments to support on-time delivery and successful project execution.
• Monitoring project progress and resolving issues before they impact timelines or customer satisfaction.

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 5 years of project management experience, preferably involving high-end, custom, or technical projects.
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong organizational, communication, and customer service skills.
• Self-motivated with a proactive approach to problem-solving.
• Proficiency with Microsoft Office applications, including Excel.

Preferred Qualifications

• Experience in architectural lighting, manufacturing, construction, electrical systems, or related industries.
• Project Management Certification (PMP, CAPM, or similar).
• Knowledge of ERP systems.
• Familiarity with CAD and/or SolidWorks.

What Makes You Successful

You are:

• Detail-oriented without losing sight of the big picture.
• An effective communicator who builds trust quickly.
• Comfortable managing multiple stakeholders and priorities.
• Resourceful, proactive, and solution-driven.
• Passionate about delivering an exceptional customer experience.

What we Offer

• Salary: $55,000 - $75,000
• 401(k)
• Health Insurance with employer funded HRA
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability benefits
• Flexible Schedule
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off
• Professional Development Assistance
• Tuition Reimbursement

Work Location: In Person