Mass Arbitration Coordinator

Bursor & Fisher, P.A. is looking for a Mass Arbitration Coordinator to join our team. Mass Arbitration Coordinators are the face and voice of the mass arbitration team, responsible for maintaining relationships with claimants as their arbitrations progress to resolution. Mass Arbitration Coordinators serve an essential role in delivering an exceptional client experience. The position requires excellent phone skills, good judgment, organization, and most importantly an ability to empathize and understand clients’ needs. This is a temporary, project-based position tied to the firm’s active mass arbitration work, with the potential to transition to a permanent role based on business needs and performance.

About Bursor & Fisher:

Founded in 2010, Bursor & Fisher, P.A. is a boutique civil litigation firm with offices in Florida, New York, and California. The lawyers at the firm specialize in class action and mass tort litigation, providing the highest caliber representation to their clients and the classes they represent. Since 2008, the firm’s attorneys have won multi-million dollar verdicts or recoveries in six of six class action jury trials.

Responsibilities include but are not limited to:

• Serving as a claimant's dedicated point of contact throughout their arbitration, ensuring they feel informed and supported
• Making a high volume of outbound client calls daily to provide case updates, guidance, and next steps to claimants
• Diligently following up by phone and email with nonresponsive claimants to keep cases progressing
• Responding to incoming calls and emails to address client questions, concerns, and requests in a timely manner
• Assisting claimants with inquiries regarding their settlement options and overseeing the execution of settlements when required
• Helping claimants complete discovery requests, intake documents, and any additional paperwork needed throughout the case lifecycle
• Maintaining thorough, well-organized client files with all relevant case documentation
• Staying current on active cases in order to provide accurate, real-time updates to claimants
• Reporting daily communication metrics to the team and contributing to daily, weekly, and monthly case reports as needed
• Meeting regularly with the mass arbitration team to discuss case status, priorities, and workflow

Ideal Candidate:

• Excellent communication skills, both verbal and written
• Ability to handle heavy call volume with confidence and empathy
• Strong organizational and time management skills
• Prior customer service, call center, or legal support experience strongly preferred
• Bilingual (English/Spanish) strongly preferred
• Positive attitude, team-oriented, and eager to learn
• Organized, detail-oriented, and professional
• Comfortable using basic computer programs, software, and Excel to manage internal databases and spreadsheets
• Self-motivated, proactive, and able to work independently
• High school diploma or equivalent preferred; Associate’s degree a plus
• Must be able to provide documentation of employment authorization in compliance with the Immigration Reform and Control Act (IRCA). Employment eligibility will be verified through E-Verify.

Position Details:

• Employment type: Temporary, project-based position expected to last approximately 6–12 months, with the potential to transition to a permanent role based on business needs and performance
• Compensation: $24–$28 per hour (approximately $50,000–$60,000 per year at full-time hours). This is a non-exempt position, paid on an hourly basis in accordance with the Fair Labor Standards Act (FLSA)
• This position may occasionally require overtime based on business needs

Schedule & Benefits:

• Monday–Friday, in-office schedule
• Medical, Dental, Vision, Life, and Short/Long-Term Disability Insurance
• 401(k) plan
• Generous PTO and holiday schedule
• Access to in-building gym and in-office snack bar
• Positive, supportive, and collaborative company culture

Bursor & Fisher, P.A. is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

All employment is contingent upon successful completion of a background check in accordance with applicable laws and regulations.

If you need assistance or an accommodation during the application process due to a disability, please let us know.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Miami, FL 33131 (Required)

Ability to Relocate:

• Miami, FL 33131: Relocate before starting work (Required)

Work Location: In person