Administrative Assistant

Position duties

Switchboard duties involve operating communication systems to answer,

direct, and transfer incoming calls to the correct departments or

individuals, managing visitor check-ins, and performing general

administrative tasks such as taking messages, providing information, and

maintaining records.

• Operators also handle emergency calls, monitor alarms, and may perform

other duties like managing paging systems, sorting mail, and providing

basic customer service. The specific duties of a switchboard operator can

vary depending on the organization and often blend with receptionist

functions.

• Responsibilities include locating specialized doctors near the claimant's

location to complete exams requested by the Disability Evaluator.

Scheduling consultative examinations (CE) including follow-up phone calls

to claimants. Print CE, assemble the packet to be mailed out to

claimant, send CE paperwork through fax if necessary to doctors.

• Responds to inquiries from claimants, vendors, and other sources

regarding status of claim or for transportation assistance such as mailing

out bus passes to claimants. Contacts claimants to advise of

appointments and paperwork that is still pending, contacts doctors for

follow reports or specific instructions, hospitals for authorizations and

reports and other sources such as claimant’s attorneys to answer basic

status questions.

• Contacts claimants, attorney representatives, medical sources and other

sources as directed by the supervisor to assist claim adjudicators.

• Ensures daily assignments are disseminated and completed using a

tracking system.

• Conduct case development activities which require analysis and judgement