Customer Service/Dispatch Assistant

The Customer Service/Dispatch Assistant plays a vital role within a busy courier company by supporting customer inquiries and managing order and dispatch efficiently. This position involves attention to detail , exceptional phone etiquette,

and resolving issues promptly using specialized dispatch software. No travel is required for this role, making it ideal for candidates who excel in multitasking and communication within a small team environment

Responsibilities

• Provide responsive customer support and address inquiries effectively
• Manage order dispatching and coordinate delivery and driver schedules
• Perform accurate data entry and maintain detailed records
• Communicate clearly with customers, team members, and management
• Resolve problems efficiently to ensure customer satisfaction
• Coordinate tasks within a small customer service/dispatch team
• Utilize dispatch software and standard office tools to streamline operations

Preferred Qualifications

• 1+ years experience in customer service or dispatch roles
• Strong communication and multitasking abilities
• Experience with data entry and time management
• Demonstrated problem-solving skills
• Ability to work collaboratively in a small team

Woman owned,
Same day courier service since 1988. We operate vehicles from cars to vans and service the northeast US, mostly PA,NJ,
DE and NY. Our customers expect excellence and timely service.