Maintenance Technician

he Apartment Maintenance Technician is responsible for maintaining the physical condition, safety, and appearance of the apartment community. This position performs maintenance repairs, preventative maintenance, make-ready activities, and responds to resident service requests in a timely and professional manner. The Maintenance Technician plays a vital role in ensuring resident satisfaction and maintaining the property's value.

General Maintenance

• Perform routine maintenance and repairs in occupied and vacant apartment homes.
• Diagnose and repair plumbing, electrical, HVAC, appliances, carpentry, drywall, flooring, and painting issues.
• Complete work orders accurately and efficiently within company standards.
• Maintain property grounds, amenities, and common areas in a clean and safe condition.
• Identify and report safety hazards immediately.

Apartment Make-Ready Responsibilities

• Prepare vacant units for new residents according to company standards.
• Inspect units and create punch lists for needed repairs.
• Repair drywall, patch holes, touch-up paint, replace fixtures, and complete general maintenance tasks.
• Ensure all appliances are functioning properly.
• Verify units are move-in ready and meet quality standards before resident occupancy.

HVAC Responsibilities

• Troubleshoot and repair heating and air conditioning systems.
• Replace filters and perform preventative maintenance on HVAC equipment.
• Assist with HVAC installations when needed.
• Maintain EPA certification requirements if applicable.

Plumbing Responsibilities

• Repair leaks, faucets, sinks, toilets, disposals, and water heaters.
• Clear drain stoppages and sewer backups as needed.
• Replace plumbing fixtures when necessary.

Electrical Responsibilities

• Replace outlets, switches, breakers, fixtures, and light bulbs.
• Troubleshoot minor electrical issues.
• Follow all safety procedures when performing electrical repairs.

Work Order Management

• Complete assigned work orders daily.
• Enter detailed notes and updates into the property management system (AppFolio).
• Maintain communication with management regarding completed and outstanding work orders.
• Prioritize emergency maintenance requests appropriately.

Preventative Maintenance

• Participate in community preventative maintenance programs.
• Inspect buildings, equipment, and systems regularly.
• Maintain records of completed preventative maintenance activities.

On-Call Responsibilities

• Participate in rotating emergency on-call schedule.
• Respond promptly to after-hours maintenance emergencies.
• Address emergency situations professionally and efficiently.

Customer Service

• Provide excellent customer service to residents and guests.
• Communicate professionally and respectfully at all times.
• Explain repairs and maintenance procedures to residents when necessary.

Required Qualifications

• High school diploma or GED preferred.
• Minimum of 4-8 years of apartment maintenance experience preferred.
• Basic knowledge of HVAC, plumbing, electrical, carpentry, and appliance repair.
• Ability to operate maintenance tools and equipment safely. YOU MUST HAVE YOUR OWN TOOLS!
• Valid driver's license and reliable transportation.
• Ability to pass background screening and drug testing, if required.

Physical Requirements

• Ability to lift up to 75 pounds.
• Ability to stand, walk, bend, kneel, climb ladders, and work in confined spaces.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to use hand tools, power tools, and maintenance equipment safely.

Performance Expectations

• Complete work orders within company-established timelines.
• Maintain a high standard of quality workmanship.
• Follow all company policies and safety procedures.
• Maintain positive resident relations.
• Assist team members as needed to ensure property success.
• Report all maintenance concerns and safety issues immediately.
• Maintain a professional appearance and attitude at all times.
• Maintain a positive and professional attitude.

Large Apartment Complex