Help Desk Support Specialist
Job Description
Position Title: Help Desk Support Specialist
Location: Chattanooga, TN
Duration: 3-Month Contract, potential for extensions
Pay Rate: $25-$26/Hour
Job Description:
Insight Global is seeking a Help Desk Specialist for a top enterprise client in the Chattanooga, TN area. This individual will serve as a key member of the IT support team, providing technical assistance to end users through phone, chat, and ticketing platforms. The ideal candidate is customer-focused, technically savvy, and motivated to tackle new challenges while delivering exceptional service. Responsibilities include account management, troubleshooting technical issues, supporting enterprise service desk operations, and adhering to ITIL-based best practices. This is an excellent opportunity for someone with a strong technical support background who enjoys working in a fast-paced environment and making a direct impact on the end-user experience.
Day-to-Day:
- Deliver IT support via phone, chat, and ticketing portal
- Manage user accounts and access-related requests
- Troubleshoot and resolve incoming technical support tickets
- Escalate issues appropriately when necessary
- Follow ITIL-based service desk standards and processes
- Communicate updates, resolutions, and issue status to team members and end users
- Maintain accurate documentation within the ticketing system
- Support enterprise-wide service desk operations
Must-Haves:
- Associate's or Bachelor's degree in Business, Information Technology, or related field
- Equivalent combination of education and experience accepted
- 2+ years of technical support/help desk experience
- Experience working with Active Directory
- Knowledge of common ticketing systems/tools
- Strong communication and customer service skills
- Self-starter with a proactive, problem-solving mindset
- Ability to manage and prioritize incoming support requests
Plusses:
- Experience handling Tier 1 escalations
- Asset Management experience
- Familiarity with ITIL-based service desk processes and best practices
