Front Desk Sales and Service Representative

Job description for Front Desk Sales and Service Representative

Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Upsell gym amenities and services to enhance member experience
- Handle member requests promptly and efficiently
- Maintain accurate records of member information and transactions
- Assist with gym sales process, tours and personal training appointments
- Process payments using POS systems or cash registers
- Communicate effectively with guests, colleagues, and management
- Ensure the front desk area and gym floor are clean, organized, and well-maintained throughout entire shift

Sales Responsibilities:

• Oversee and manage all lead funnels
• Maintain Prospective Members Database
• Work with a comprehensive datatbase to categorize and followup with all leads

Requirements:
- College degree or equivalent
- Previous experience in customer service and sales (required) and in fitness (preferred)
- Ability for handling payments and transactions
- Ability to communicate effectively, clearly and proactively
- Strong interpersonal skills and ability to provide exceptional customer service
- Knowledge of high-end customer service and basic fitness is desirable
- Familiarity with POS systems and software is an advantage

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Type: Part-time

Salary: $19.29 per hour

Expected hours: 25-30 hours per week

Shift: 3:00 pm - 9:00 pm Tuesday through Friday, weekends as needed (this is a closing shift)

Work Location: In person

As part of the West Wash Park community for almost 20 years, Denver Gym and Fitness is the choice of the area for open gym access, high level personal training and outstanding fitness classes. All the fitness our clients want in a great atmosphere with friendly, fun staff.