Veterinary Customer Care Agent

Customer Care Center Representative

Make an impact caring for pets — and the people who love them.

More than 30,000 pet owners across Northern Kentucky and Greater Cincinnati trust PetWow with their pets’ care.

Who We Are

PetWow is a family-owned veterinary company founded in 1971. We operate two Northern Kentucky hospitals and a fleet of mobile wellness vehicles serving the Greater Cincinnati area.

Our mission is simple: strengthen people and pets by making pet care easy.

We work hard, care deeply, and rely on strong teamwork to deliver great care. We offer opportunities for growth, recognition for strong performance, education opportunities, and supportive management.

About the Role

We are looking for a customer-focused and dependable Call Center Representative to join our team.

This role is the first point of contact for our clients. Team members assist with scheduling, answering questions, resolving concerns, and helping guide clients through their pets’ care needs across medical, grooming, and preventative services.

The right candidate is organized, calm under pressure, and able to work efficiently in a fast-paced environment where priorities can shift throughout the day.

This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius). Schedules vary based on business needs and are not fixed week to week. This position requires consistent availability- not compatible with an in-person school schedule or long-term schedule restrictions.

What Success Looks Like

Successful team members in this role:

· Communicate clearly, calmly, and professionally on every call

· Make clients feel heard, supported, and cared for

· Stay organized while handling multiple tasks and systems

· Accurately schedule and document appointments and requests

· Handle high call volume without becoming overwhelmed

· Work well with clinical and support teams to ensure smooth communication

· Maintain a positive, steady presence even during difficult conversations

Responsibilities

· Answer calls and assist clients in a friendly and professional manner

· Schedule appointments and maintain accurate records

· Provide guidance on services, preventative care, grooming, and general pet health needs

· Relay messages between clients and veterinary teams to ensure timely communication

· Handle client questions and concerns with empathy and professionalism

· Support efficient appointment flow and daily operations

· Educate clients on products, services, and recommended care

Qualifications

· Previous experience in call center, customer service, reception, or sales preferred

· Strong communication and interpersonal skills

· Ability to multitask and stay organized in a fast-paced environment

· Comfortable using computer systems and databases

· Ability to remain calm and professional under pressure

· Veterinary knowledge, medical terminology, or sales experience is a plus

· Includes some evenings and weekends

PetWow: Making Pet Care Easy for Over 50 Years

PetWow is a family-owned veterinary practice proudly serving the Greater Cincinnati and Northern Kentucky region. For more than five decades, over 30,000 pet owners have trusted us to deliver top-notch veterinary and grooming services—with a smile.

With two modern facilities in Highland Heights and Florence, KY, plus a mobile veterinary fleet and a professional Customer Care Center, we’re redefining convenience and care in veterinary medicine.

At the heart of PetWow is a simple mission: to make pet care easy so pets live healthier, happier lives. We live out this mission with an unwavering devotion to our core values:

- We Got This

- Do Your Part

- Team First

- No Jerks

- We Do Good Work

We’re more than a workplace—we’re a team that looks out for one another. Our culture is people-first, positive, and growth-oriented. We believe great pet care starts with a great team, and we invest accordingly by providing professional development, strong leadership, and a workplace where your voice matters. In fact, we were named a 2025 Top Workplace by the Cincinnati Enquirer and Cincinnati.com based on our team's feedback! We also won a 2025 Best Workplaces award from NKY Magazine!

Whether you're calling our Care Center or stepping into one of our hospitals, you’ll feel the PetWow difference; friendly faces, compassionate care, and a shared passion for strengthening families by caring for their pets.

If you’re looking to be a part of a culture where hard work earns respect, meaningful work is done, and a community of support is cultivated, look no further!