Billing Account Representative

About Balance Point Wellness:

Balance Point Wellness provides behavioral health therapy and professional psychiatric services throughout Baltimore City, Baltimore County, Harford County, Salisbury, and Delaware. We are committed to helping individuals and families improve their mental health and overall well-being by providing comprehensive, accessible, and individualized care.

Our services include a variety of therapeutic and wellness-focused approaches designed to meet the diverse needs of the communities we serve.

In-Office Work Requirement:

This is a full-time, in-office position based at our Bel Air, Maryland location. The selected candidate will be expected to report to the office Monday through Friday and work closely with the Finance and Billing team to support daily billing, payment processing, and accounting functions.

This is a dynamic and collaborative work environment. Candidates should be comfortable working in an office setting, managing multiple priorities, maintaining confidentiality, and communicating professionally with clients and internal staff.

Job Description

The Billing Account Representative is a detail-oriented, organized, and dependable professional responsible for supporting the billing and accounts receivable functions of Balance Point Wellness. Under the supervision of the Director of Finance, this position focuses on processing insurance and client billing, maintaining accurate account records, posting payments, and assisting with the collection of outstanding balances.

Essential Duties and Responsibilities:

• Process client payments accurately and in a timely manner.
• Process and submit billing claims to insurance companies as assigned.
• Monitor client accounts and follow up on outstanding balances.
• Collect past-due client balances in a professional and respectful manner.
• Generate invoices, account statements, payment reminders, and final notices.
• Assist with managing financial data and resolving outstanding invoices and account discrepancies.
• Enter and maintain accurate client and financial information in accounting and billing software.
• Process payments received through various payment channels.
• Record and reconcile payments in the appropriate accounting and billing systems.
• Review client accounts and communicate with clients regarding balances, payments, invoices, and account questions.
• · Utilize electronic, standard, and certified mail services to distribute invoices, statements, and other account-related correspondence.
• · Maintain accurate and organized billing and accounting records.
• · Protect the confidentiality of client financial and personal information in accordance with applicable privacy requirements.
• · Communicate effectively with clients, insurance companies, and internal departments as needed.
• · Perform other duties and responsibilities as assigned.
• Requirements

Qualifications and Education Requirements:

• 1–2 years of experience in medical billing preferred.
• 1–2 years of customer service experience; experience in a mental health or healthcare setting preferred.
• High school diploma or GED required.
• Working knowledge of general accounting principles.
• Strong attention to detail, organization, and accuracy.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive client and financial information.
• Proficiency with computers and standard office software.

Physical and Environmental Requirements

• This position is primarily performed in an office environment and requires regular use of a computer, telephone, and other standard office equipment.
• Regularly required to sit, communicate, and listen for extended periods.
• Frequently required to use repetitive hand and wrist movements, handle or feel objects, and perform computer-related tasks.
• May occasionally be required to stand, walk, reach, bend, or lift and carry items weighing up to 20 pounds.
• Must be able to work effectively in a professional, collaborative office environment.

Make a Meaningful Difference:

Your work will have a direct impact on children, adults, and families seeking support and a healthier, more balanced life. Whether you work directly with clients or support our operations behind the scenes, every team member plays an important role in advancing our mission.

Enjoy Flexibility and Work-Life Balance:

We understand that life does not follow a one-size-fits-all schedule. Balance Point Wellness offers flexible scheduling and a variety of service environments, including in-person, school-based, and telehealth opportunities, depending on the position.

Receive Benefits That Support the Whole You:

Eligible employees may receive a comprehensive benefits package that includes:

Medical, dental, and vision insurance
Paid time off, sick leave, personal days, and paid holidays
401(k) matching
Health savings account options
Employer-paid short-term disability and life insurance
Employee assistance program
Hiring and performance-based earning opportunities for qualifying positions

Grow Your Career:

We invest in the continued success of our employees through advancement opportunities, in-house continuing education, educational reimbursement programs, and ongoing professional development.

For qualifying clinicians, Balance Point Wellness may also provide individual and group supervision at no cost, including up to five clinical supervision hours per month for eligible full-time employees.

Focus on the Work You Do Best:

Clinical team members may have the opportunity to work with clients based on their preferred populations, professional interests, and areas of specialization. Balance Point Wellness also supports clinicians by handling insurance credentialing, allowing providers to spend more time focusing on quality client care.

Join an Inclusive and Supportive Culture:

We are proud to foster a welcoming environment where employees from different backgrounds, experiences, and perspectives can contribute, collaborate, and thrive. Balance Point Wellness has been named a Baltimore Sun Top Workplace for three years—a reflection of our commitment to creating an outstanding employee experience.

Be Part of a Growing Organization:

With multiple office locations, school-based programs, telehealth services, and an expanding presence across Maryland and Delaware, Balance Point Wellness offers the stability of an established organization along with exciting opportunities to grow and make your mark.

Bring your talent, compassion, and ideas to Balance Point Wellness—and build a rewarding career while helping others find their balance.