Office Assistant

We are looking for a Front Office Manager to support front desk and administrative operations for a hospitality organization in New York, New York. This Contract position is ideal for someone who enjoys creating a welcoming environment, managing day-to-day office tasks, and keeping information organized. The role requires strong communication skills and the ability to handle multiple priorities in a fast-paced setting.

The Front Office Manager is responsible for leading the front desk operations of the hotel, ensuring a seamless guest experience from arrival to departure. This role involves supervising front office staff, managing reservations, and coordinating with other departments to uphold the highest standards of hospitality and service.

Key Responsibilities:

• Assist in the management and supervision of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants)
• Assist with blocking rooms and running daily reports
• Motivate, supervise, coach, develop, empower, and discipline the Front Office team as needed
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Accommodate groups to ensure optimal levels of guest satisfaction and repeat business
• Ensure that Standard Operating Procedures are being adhered to
• Ability to stand for extended periods of time as required by the role.

Perform other tasks as assigned by the Director of Front of the House

Qualifications:

• Proven experience in front office or hospitality management (typically 3+ years).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software (e.g., Opera Cloud, Hotsos) and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• High school diploma or equivalent required; a degree in Hospitality Management or related field is preferred.
• Must be able to stand for extended periods and work flexible hours, including weekends and holidays.