Field Service Technician

WORK CATEGORY:

Full Time Salary

SCHEDULE:

40+ hrs / week

TRAVEL:

10%-50%

PAY RANGE:

$65,000-$110,000 plus service/travel bonuses

Position Summary: MFT is seeking a hands-on Field Service Technician to install, commission, troubleshoot, and support custom automation and material handling equipment at customer sites. This role includes domestic and international travel up to approximately 50% and requires strong mechanical, electrical, troubleshooting, and customer-service skills. When not traveling, the technician will work onsite with MFT’s Integration and Engineering teams to build, test, validate, and prepare equipment for shipment.

RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential duties and responsibilities include the following:

PRIMARY RESPONSIBILITIES:

· Install, commission, troubleshoot, and service MFT equipment at customer facilities.

· Diagnose mechanical, electrical, pneumatic, and controls-related issues.

· Make adjustments, modifications, and repairs to ensure proper equipment operation.

· Support customer startup, setup, optimization, and operator/maintenance training.

· Document service work, equipment status, corrective actions, and open issues.

· Work with Engineering, Integration, Manufacturing, and Project Management teams to test and validate equipment before shipment.

· Assist with equipment setup, commissioning, functional testing, FAT/SAT activities, and shipment preparation.

· Represent MFT professionally while working with customers and project teams.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to do so. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Technical degree, vocational training, or equivalent hands-on experience.

· Strong mechanical and electrical troubleshooting skills.

· Experience with industrial machinery, automation equipment, conveyors, sensors, motors, pneumatics, or similar systems.

· Ability to read mechanical drawings, electrical schematics, and technical documentation.

· Comfortable using hand tools, test equipment, and diagnostic tools.

· Strong communication, problem-solving, and customer-service skills.

· Ability to work independently while traveling and collaborate effectively with internal teams.

· Willing and able to travel domestically and internationally up to approximately 50%.

· Valid driver’s license and ability to obtain a passport.

Preferred Qualifications:

· Experience with custom automation or capital equipment.

· Experience with PLC-controlled equipment, servo motors, VFDs, sensors, motion control, pneumatic systems, or vision systems.

· Experience with equipment commissioning, FAT/SAT, operator training, or troubleshooting in a production environment.

CONFIDENTIALITY REQUIREMENTS: This position requires the individual to have access to confidential records and information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

CORE VALUES: The core values described here are representative of the core values of the Company. Every employee is expected to follow these values.

• Integrity: do the right thing, rational, ethical, trustworthy, honest
• Engaged: determined, hardworking, dedicated, driven, organized, resilient, focused, and continuous improvement
• Innovative: creative, imaginative, visionary, intelligent, competent
• Team Player: collaborative, great communicator, motivator, positive outlook, fun, respectful, compassionate maturity, for greater good of company, admits mistakes, decisive, and ensures job completion
• Customer Collaborative: effective & creative in providing customer sale and service solutions while enhancing partner relationships

Multifeeder Technology, Inc. dba MFT Automation is a privately held company that provides high performance friction feeding and labeling solutions throughout the world. With state-of-the-art control technology and robust mechanics, our products feed more quickly and accurately to provide customers with a greater value of return. All feeders, labelers and accessories can easily be integrated with other machines to provide a total system solution for any application.