Sales Coordinator

A detail-oriented Sales Coordinator to contribute to the achievement of sales targets by supporting the Sales Department, coordinating sales activities. The coordinator’s responsibilities include supporting sales activities, ensuring order satisfaction, coordinating with other departments, motivating staff, handling sales administrative duties, and promoting customer satisfaction.

• Helping the sales team to improve their productivity, ensuring all Sales Representatives have high-quality support.
• Demonstrated ability to assist senior management and sales representatives with any additional work as needed.
• Handling office calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays and arranging delivery dates
• Handling orders by phone or email and checking the orders have the correct prices and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• Maintaining filing systems / maintaining sales records.
• Order entry – creating and processing orders in a timely manner for email orders, phone orders and web orders.
• Sales acknowledgements – order details with all required follow up procedures
• Standard quotes – create quotations per customer request.
• RMA – create RMA orders, tracking and follow up.
• Phone answering and email – responses for customer inquiries
• Paperwork – Printing, sorting and filing.

Requirements:

· Excellent organizational, administrative, and problem-solving skills.

· Strong communication, interpersonal and customer service skills.

· Bachelor’s Degree preferred or equivalent combination of education, experience, and training.

· Two or more years’ experience in support of sales and marketing or customer services.

· Detail-oriented.

· Experience utilizing Microsoft Office, Outlook, Excel, Word.

· ERP/MRP AND CRM experience a plus

· An understanding of sales principles and customer service practices.