Managed Print Service Account Manager

Job Title: MPS Account Manager

Location: Houston TX
Employment Type: Full-Time, In-office or field M-Th 8a-5p Fri 8a-4p
Compensation: $50-60k, plus commission – dependent upon experience
Travel: Approximately 20% in and around Houston metro

About The Stewart Organization

The Stewart Organization has been a trusted partner in managed print, office equipment, software, and service solutions for decades. Founded in 1981, we’ve built our reputation not on sales alone but on commitment, reliability, and exceptional customer experience. We are a certified Canon and HP dealer with nationwide reach and a “service first” culture that drives long-term partnerships.

Position Overview

As an MPS Account Manager, you will serve as a trusted partner for our clients, focusing on maintaining strong relationships and ensuring ongoing satisfaction with our Managed Print Services Program. Your role centers on proactive account management, including monitoring client needs, coordinating technology solutions, and facilitating support to optimize customer efficiency. Technical knowledge of printers, copiers, and related technology is essential to effectively manage accounts and address client requirements. You will collaborate closely with internal teams to deliver exceptional service, drive retention, and help clients fully utilize Stewart’s Printers as a Service (PaaS) and office technology solutions.

Key Responsibilities

Account & Client Relationship Management

• Serve as primary point of accountability for assigned accounts — build trust, anticipate needs, and deepen long-term partnerships.
• Conduct regular business reviews with customers to assess satisfaction, fleet performance, cost trends, and opportunities for optimization.
• Identify and qualify new business opportunities within existing accounts and new prospects.
• Visit customer locations to assess, replace, and refresh printers and copiers on a schedule, while ensuring seamless transition and minimal downtime.
• Collaborate on both existing and new account projects as they are identified and developed.

Solution & Technology Support

• Understand customer workflows and recommend tools (e.g., print management software, fleet optimization) to improve efficiency and reduce costs.
• Work in tandem with field service technicians to ensure seamless installations, technical escalations, and service follow-through.
• Act as liaison between customer IT teams and internal technical staff when integrating or troubleshooting networked print devices.
• Support onboarding and migration planning for new and upgraded office systems.

Service Collaboration & Communication

• Coordinate scheduling and dispatching with service teams to meet client expectations.
• Proactively communicate updates, service outcomes, and follow-up plans with customers to ensure high engagement and satisfaction.
• Track customer issues, resolutions, and support history in CRM or Service tools.

Qualifications

• Education: Bachelor’s degree or equivalent relevant experience.
• 3+ years of customer-facing experience, account management, or technical support environments (office technology or IT preference).
• Strong communication, organization, and problem-solving skills.
• Ability to learn and articulate technical concepts related to print environments, networks, and software.
• High degree of professionalism, customer service mindset, and team collaboration.
• Comfortable traveling within assigned territory and entering customer environments.
• Proficiency in Microsoft Excel, Outlook, and CRM tools.

Why The Stewart Organization?

At Stewart, you’ll join a company that is committed to service first. We partner with customers as trusted advisors and back them with training, tools, and a team dedicated to solving real business challenges. It’s our people who make that purpose possible, and we invest in them with benefits like:

• Competitive Salary
• Medical/Dental/Vision Insurance
• Long Term Disability
• Retirement Plan (+Employer Match)
• Paid Time Off (PTO) + Paid Holidays
• Ongoing Learning and Development

Ready to take your career to the next level?

Apply today and become part of a team where growth, service, and customer obsession drive everything we do.

Equal Employment Opportunity

The Stewart Organization is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodation for applicants and employees with disabilities; to request an accommodation, please contact our Human Resources team.

The Stewart Organization, Inc.

In 1981, Walter Stewart founded The Stewart Organization Inc. as a copier sales and service dealer. We had a handful of clients and a small office. Forty years later, we’ve grown into one of the largest office equipment dealers in North America. Our business spans more than 48 states, and we’ve opened offices in 3 major cities in Texas. Partnering with leading manufacturers, we have been able to provide our customers with hardware, software, technology solutions, IT services, and more. We believe we’re in the service business—not the sales business—and we’ve built our company on that foundation. That means you’ll work with highly trained employees, from technicians to executives, that have been with us for many years and are dedicated to excellence. It’s how we do business at The Stewart Organization.