IT Service Desk Agent

Position: IT Service Desk Agent

Duration: 12 months contract with possible extension

Location: 680 West 10000 South South Jordan UT 84095
Pay Rate: $25.00/hourly

Shift Requirements:
All applicants must meet shift Requirements.
Afternoon coverage as late as 6 - 8pm local time shift end.
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase.

Qualifications:
High school diploma or GED required.
Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
Excellent customer service and communication skills (written and verbal).
Strong problem-solving and critical-thinking abilities.
Self-motivated with the ability to work independently and prioritize tasks under pressure.
Technical aptitude with the ability to learn and support a broad range of IT systems and applications.

Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.

***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems

Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**