Director of Operations

Position Summary

Translate the firm’s growth strategy into disciplined, scalable operations across legal operations, facilities, administration, technology coordination, and client service.

Key Responsibilities

· Own enterprise operating strategy, annual priorities, budgets, capacity planning, and execution rhythms.

· Lead operational departments and regional leaders across a statewide, multi-office platform.

· Standardize processes, controls, dashboards, accountability, and service expectations.

· Partner with the CEO and legal leadership on growth, profitability, workforce, and risk decisions.

· Drive cross-functional initiatives, office expansion, vendor performance, and change management.

· Develop executives and leaders while strengthening a performance-focused culture.

Required Qualifications

· Fifteen or more years of progressive operations leadership, including executive responsibility.

· Seven or more years of law-firm or legal-services leadership experience.

· Proven success scaling multi-office operations and leading large teams.

· Strong financial, analytical, process, and organizational leadership capability.

· Bachelor’s degree in business or a related field.

Preferred Qualifications

· Graduate degree.

· Family-law or high-growth professional-services experience.

· Experience with EOS, Asana, Monday.com, or comparable operating systems.

Success Measures

· Operational execution and strategic milestones

· Profitability, productivity, and budget performance

· Client service and process consistency

· Leadership strength, retention, and scalable growth