IT Service Desk Associate
Job Description
Summary
Our client is a leading private equity firm focused on the software and technology-enabled services sectors.
Position Overview:
Our client is currently seeking an energetic and positive Service Desk Associate that will work onsite at NYC location helping deliver white glove IT support. This associate will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This team member will provide high-quality customer service and ensure that IT systems and equipment issues are resolved in a timely manner to keep the team productive. Support will be offered both onsite and remotely for the organization.
Key Responsibilities & Duties:
- Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.)
- Serve as first point of contact for endpoint incident troubleshooting
- Thoroughly and accurately understand issues and analyze the problem in a systematic fashion
- Troubleshoot virtual conferencing systems (Such as Zoom) and support conference room technology.
- Troubleshoot iPhones and iPads • Review ticket queues and be able to manage priority and tasks while communicating updates to end users.
- Assist in designing and documenting end user solutions.
- Configure and deploy Windows Laptops
- Assist in managing and delivering IT related projects.
Experience & Qualifications:
- Bachelor’s degree in computer science, or equivalent preferred
- 5+ years of work experience with progressively more responsibilities
- Demonstrated proficiency with Windows OS troubleshooting
- Strong background in Microsoft O365 Suite including SharePoint and Windows workstations
- Strong understanding of Active Directory, DNS/DHCP, Group Policies, MS 365 Suite including SharePoint
- MS Exchange and MS Windows Server experience are required.
- Experience with Endpoint management and Mobile Device management
- Experience with SCCM or any imaging technology, Firewalls, Switches preferred
- Excellent organizational skills
