Pharmacy Technician - Patient Support
Job Description
Pharmacy Technician – Patient Support
LOCATION: The Colony, TX 75056 | Onsite
COMPENSATION & SCHEDULE
• $21/hr
• Monday–Friday, 10AM–7PM; training Monday–Friday, 8AM–5PM for the first 4 weeks
• Full-time, W2 employment | Job ID: 156879
ROLE IMPACT
Help patients get access to the medications they need. As a Pharmacy Technician – Patient Support, you’ll work with patients, pharmacies, healthcare providers, and assistance programs to resolve medication access issues and support timely prescription fulfillment. Success means providing compassionate service, accurate follow-up, and clear communication from request through resolution.
KEY RESPONSIBILITIES
• Serve as a primary contact for patients needing prescription and medication access support.
• Coordinate with prescribers, pharmacies, and patient assistance programs to obtain medication approvals and support timely fulfillment.
• Handle inbound and outbound communications while maintaining patient privacy and program standards.
• Document interactions, track open requests, and follow up until issues are resolved.
• Work with internal teams to deliver a positive patient experience and improve medication access.
LICENSES & CERTIFICATIONS
• Active Pharmacy Technician License or Certification valid in at least one state required
• 1+ years of call center experience in healthcare, pharmacy, or member support
• Experience supporting prescription benefits, medication access, or patient assistance processes
CLINICAL SKILL SET
• Prescription and medication access support
• Patient assistance programs
• Prescription benefit programs
• Pharmacy and prescriber coordination
• Medication approval and fulfillment tracking
• Electronic Health Record (EHR) and pharmacy management systems
• Salesforce or similar CRM systems
• Microsoft Excel and Microsoft Word
PREFERRED SKILLS
• Strong customer service and patient communication skills
• Ability to manage multiple requests and follow through on open issues
• Strong organization and attention to detail in a fast-paced environment
LEGAL NOTICE
For immediate consideration, apply today. A recruiter will reach out to qualified candidates to schedule a phone interview.
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