Customer Service Rep

Job Title: Customer Service Representative

Company: Perfect Zero
Location: Essex Junction, Vermont

About Perfect Zero

Perfect Zero is committed to delivering high-quality products and exceptional customer experience within the firearms industry. We value professionalism, teamwork, craftsmanship, and continuous improvement in everything we do.

Position Summary

Perfect Zero is seeking a knowledgeable and customer-focused Customer Service Representative to support customers throughout the sales and service process. This role is responsible for providing exceptional customer support, answering product-related questions, processing orders, and helping ensure high-quality customer experience.

The ideal candidate will have strong communication skills, attention to detail, and a working knowledge of firearms and related products. This position works closely with internal teams to support smooth daily operations and maintain professional customer experience.

Key Responsibilities

Customer Support

• Respond to customer inquiries via phone and email in a professional and timely manner
• Assist customers with product information, order updates, troubleshooting, and general support
• Provide knowledgeable guidance regarding firearms, components, accessories, and related products

Order Processing & Coordination

• Process customer orders accurately and efficiently
• Coordinate with internal departments regarding order status, shipping, and production timelines
• Maintain accurate customer records and communication history

Product Knowledge

• Develop and maintain a strong understanding of company products and services
• Clearly explain product features, compatibility, and usage to customers
• Assist customers in identifying solutions that best fit their needs

Issue Resolution

• Resolve customer concerns professionally and efficiently
• Escalate complex issues when necessary while maintaining strong customer communication
• Support warranty or return-related processes as needed

Qualifications

Required:

• Working knowledge of firearms and firearm-related products
• Previous customer service experience
• Familiarity with order entry, CRM, or ERP systems
• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Professional demeanor and strong problem-solving skills

Key Competencies

• Strong customer-first mindset
• Reliable and team-oriented
• Ability to communicate technical information clearly
• Organized and detail-driven
• Positive attitude with strong follow-through

Schedule & Benefits

• Full-time, on-site position
• Monday through Friday schedule (hours to be discussed during interview process)

Compensation

· $26-$30 per hour DOE

Benefits Include:

• Health, Vision, and Dental Insurance
• 401(k) with company match
• Paid Time Off & Sick Time
• Access to company gym and wellness resources